Tiffany Chua
Here's the lightly edited review: Atrocious customer service and staff behavior from Unionware Pte Ltd at Westgate #03-K1. I advise all consumers to avoid patronizing this kiosk (beside StarHub). On November 26, 2022, at 6:58 PM, I bought a $15 mobile screen protector from them. A man (I presume was from China because of his accent) served me and immediately pasted the screen protector on my phone. The screen protector looked fine on my phone, so I left the kiosk. About an hour later, at around 8 PM, I discovered cracks appearing on the screen protector. Because I hadn't knocked or dropped my phone, I returned to the kiosk to inquire about the cracks. The same staff member who served me earlier became very defensive and began to hurl insults at me. He insisted that I had knocked my phone, which led to the cracks. When I tried to reason with him that I hadn't knocked or dropped my phone and that it might be due to a product defect, he became more agitated and accused me of lying. His exact words were that if I admitted to knocking my phone, he would replace it for me. He kept questioning my ethics and integrity. Furthermore, he dared me to sue him and told me to go ahead and post on social media about his terrible behavior. I was extremely furious but decided not to waste any more time arguing with him and left the shop. Before I left, he even had the audacity to call me uneducated. What was meant to be a happy shopping experience had become a nightmare for me. My thought was that if the staff was unable to make a replacement, he could have explained nicely instead of hurling insults, accusing me, and trying to make me admit to things I had never done. $15 is not a lot of money, but to receive such terrible customer service and accusations from this person has certainly left a nasty taste in my mouth. In my opinion, this low-caliber tenant at Westgate has tarnished the reputation of Westgate.