Discover the ultimate Singtel experience at Westgate's Singtel Exclusive Retailer (G-force), your premier destination for cutting-edge connectivity and digital lifestyle solutions. As an exclusive hub, this store is designed to immerse you in the full power of Singtel's offerings, embodying the dynamic "G-force" of innovation and performance.
Step into a world where advanced technology meets unparalleled service. Whether you're looking for the latest smartphones and smart devices, seeking the perfect mobile or broadband plan to suit your needs, or exploring accessories that complement your digital life, our expert team is on hand to guide you. The "G-force" concept extends to a vibrant and energetic retail environment, showcasing Singtel's commitment to delivering powerful, high-speed connections and seamless digital experiences.
This exclusive retailer goes beyond just transactions; it's a dedicated space for you to explore, learn, and experience the future of connectivity. From lightning-fast 5G capabilities to comprehensive home entertainment solutions, Singtel Exclusive Retailer Westgate (G-force) ensures you stay connected, entertained, and empowered with Singapore's leading network.
Good service by Jeffrey. He thoroughly explained the plans I was switching to. Jeffrey is considerate and helpful. Thank you Eric and another staff member too. All of you have made my experience there a pleasant one.
Source: Google maps
Positive
Desmond Sze Kai
They waste customer time by incorrect guidance.
I asked for broadband-related support, but they said to go to the Boon Lay store, although the store doesn't cover broadband services. Of course, I went there, then I got such an explanation from staff at Boon Lay.
Source: Google maps
Negative
Daryl Young
The store's system is not user-friendly. For a foreigner who has just arrived for work and needs a cell phone number for basic needs, it is IMPOSSIBLE!!! They don't have a queue system to allow you to sign up. The only option is a cellphone number-based QR code, which makes queuing impossible if you don't have a phone number. Further, store assistants are not ready to help, either too busy or too lazy. Definitely not going to come back for this nonsense.
Source: Google maps
Negative
Fatihah Hazli
My broadband was supposed to be installed today. We provided the retail staff with two numbers to call in case either one did not answer. Neither of us received any calls at all. So, I called the retailer to seek advice since I kept getting an automated message when I called 1688. I then called Singtel at Westgate and was answered by a very rude male staff member. I believe it was the same person who served us from the very beginning. I will not mention names. I couldn't even finish my sentence; he kept cutting me off and repeatedly told me to call 1688. He didn't even bother to hear what I had to say. We gave that staff two numbers to call. Since the technicians didn't even call the second number, it shows that the retail staff did not provide the two numbers and the instructions we gave. I am definitely not coming back and will visit other Singtel retail stores instead. Please note that customer service does not end with walk-in customers but also extends to phone etiquette.
Source: Google maps
Negative
Azura Yeo
Emilee at the Westgate store is a very helpful and knowledgeable gal who helped my mum transfer to her new phone. She is patient with the elderly, efficient, and gives good advice. Great service! Highly recommended to everyone!
