Welcome to the Samsung Experience Store, where innovation comes to life and your technological journey truly begins. More than just a retail space, this is a dedicated hub designed for you to immerse yourself in the very latest Samsung products and "design your experience" firsthand. Get hands-on with cutting-edge devices, from the newest smartphones and tablets to revolutionary home electronics, and discover how they seamlessly integrate into your lifestyle.
What truly sets the Samsung Experience Store apart is our commitment to personalized service and expert guidance. Our highly knowledgeable team is always ready to offer 1-on-1 consultations, helping you explore the full potential of your devices or find the perfect solution for your needs. Whether you're seeking in-depth expert advice, require technical support, need assistance with device repairs, or wish to connect with Samsung Care+ experts for personalized consultations, you'll find comprehensive and dedicated assistance here. Elevate your understanding of technology and step into a world of endless possibilities at the Samsung Experience Store.
Many thanks to Mr. Duncan at Samsung Westgate.
First-class service, excellent communicator. He knows how to share his immense knowledge with absolutely lost souls in IT in the most effective way. Truly remarkable and ever so kind.
My wife and I purchased a phone each. We were absolutely delighted with the experience and the full transfer of all the data.
100 out of 100 points!
Source: Google maps
Positive
Edwin Tan
I’ve used Samsung products for a long time, so I was confident, expecting a 'Samsung experience' at the store. I waited 10–20 minutes, which was okay because it was crowded.
When it was my turn, the staff just said “Yes?” — no proper greeting. I asked about the S25 Ultra, but they didn’t explain much unless I asked more questions.
It was a disappointing experience. I made the purchase, but I expected better.
Source: Google maps
Negative
Ai Teck
Recently went to this store on March 6th. Really excellent customer service by Jennifer (I think that was her name) - super patient, cheerful, helpful, and answered all my questions with expert knowledge! She helped me transfer my phone data extremely patiently and helped to troubleshoot several issues. Thank you Jennifer! :)
Quite a nice and brightly lit store with well-placed items for trying out.
This would have been a five-star review, but I'm taking off one star because there was this rather rude male staff member (dyed short hair) who was quite loud and somewhat passive-aggressive towards both customers and staff that day. Gave some loud sarcastic responses to a lady customer, and also rudely told Jennifer off in front of me (also a customer) for supposedly putting a promotional flyer in the wrong place (which sounds like a minor thing).
Source: Google maps
Positive
Sue Cheah-Teh
10 out of 10 for Amazing Customer Service.
I have just been in the store. The staff member Vincent patiently helped me transfer everything from my old phone to my new phone. It took 1.5 hours. In that time, several other customers came in with other queries, and he was always helpful and respectful.
Excellent service. Thank you, Vincent.
Source: Google maps
Positive
Teo Kuan Hua
My phone had issues, and Patrick Phen spent a few hours helping me transfer data from my older phone to my new A55 5G phone, which I purchased at this outlet. He was very patient and is highly recommended for his excellent service today. Indeed, I am very thankful and appreciative of his service today.
1 March 2025
