Location: Level 1, Unit Number #01-01
Quality products and services
Samsung Experience Store at Westgate serves as Singapore's premier destination for exploring the complete ecosystem of Samsung's innovative technology products and services. Located at #01-01/#02-01 with convenient access and operating daily from 11:00 AM to 9:00 PM, this flagship store offers customers an immersive experience with Samsung's latest smartphones, tablets, wearables, audio devices, and mobile accessories. As part of Samsung's network of 12 experience stores across Singapore, the Westgate location provides consumers with hands-on access to cutting-edge technology through interactive displays, infotainment content, and educational demonstrations.
The store features Samsung's complete product portfolio including the latest Galaxy smartphones, Galaxy watches, Windows tablets, cameras and lenses, monitors, televisions, audio and video products, and printer solutions. Customers benefit from exclusive sneak peeks of newest product launches, expert technical advice from knowledgeable staff, and comprehensive device support services. The Westgate location has earned particular recognition for exceptional customer service, with staff members consistently praised for their professionalism, product expertise, and personalized assistance in helping customers find the perfect Samsung solutions for their needs.
Beyond retail sales, the Samsung Experience Store at Westgate functions as a comprehensive support center where customers can receive technical assistance, device troubleshooting, and hands-on learning opportunities. The store regularly hosts special events and product demonstrations, creating a community hub for Samsung enthusiasts and technology adopters. With its strategic location in Westgate mall and commitment to delivering exceptional customer experiences, the Samsung Experience Store continues to strengthen brand loyalty while introducing customers to the latest innovations in mobile technology, home entertainment, and digital lifestyle solutions.
Based on 10 reviews
Out of 217 shops
Not enough ratings
Edwin T
I’ve used Samsung products for a long time, so I was confident and expected a 'Samsung experience' at the store. I waited 10–20 minutes, which was okay because it was crowded. When it was my turn, the staff just said “Yes?” — no proper greeting. I asked about the S25 Ultra, but they didn’t explain much unless I asked more questions. It was a disappointing experience. I made the purchase, but I expected better.
Edwin Tan
I’ve used Samsung products for a long time, so I was confident, expecting a 'Samsung experience' at the store. I waited 10–20 minutes, which was okay because it was crowded. When it was my turn, the staff just said “Yes?” — no proper greeting. I asked about the S25 Ultra, but they didn’t explain much unless I asked more questions. It was a disappointing experience. I made the purchase, but I expected better.
Franz Lye
Many thanks to Mr. Duncan at Samsung Westgate. 1st Class service, excellent communicator: knows how to share his immense knowledge to absolutely lost souls in IT in the most effective way. Truly remarkable and ever so kind. My wife and I purchased a phone each. We were absolutely delighted with the experience and the full transfer of all the data. 100 upon 100 points!
Teo Kuen Hwa
Phone have issues, and Patrick Phen spent a few hours to help me transfer my older phone data to my new A55 5g phone and is purchased in this outlet Very patient and highly recommended for his excellent service to us today. Indeed very thankful and appreciative of his service today. 1 March 2025
Sue Cheah-Teh
10 out of 10 for Amazing Customer Service. I have just been in the store. The staff member Vincent patiently helped me transfer everything from my old phone to my new. It took 1.5 hours. In that time, several other customers came in with other queries and he was always helpful and respectful. Excellent service, thank.you Vincent.
I T
Recently went to this store on 6 Mar. Really excellent customer service by Jennifer (I think that was her name) - super patient, cheerful, helpful, and was able to answer any question I asked her with expert knowledge! She helped me transfer my phone data extremely patiently and helped to troubleshoot several issues. Thank you Jennifer! :) Quite a nice and bright lit store with well placed items for trying out. This would have been a five-star review, but I'm taking off one star because there was this rather rude male staff (dyed short hair) who was quite loud and somewhat passive-aggressive towards both customers and staff that day. Gave some loud sarcastic responses to a lady customer, and also rudely told Jennifer off in front of me (also a customer) for supposedly putting a promotional flyer in the wrong place (which sounds like a minor thing).
Francis Lye
Many thanks to Mr. Duncan at Samsung Westgate. First-class service, excellent communicator. He knows how to share his immense knowledge with absolutely lost souls in IT in the most effective way. Truly remarkable and ever so kind. My wife and I purchased a phone each. We were absolutely delighted with the experience and the full transfer of all the data. 100 out of 100 points!
Ai Teck
Recently went to this store on March 6th. Really excellent customer service by Jennifer (I think that was her name) - super patient, cheerful, helpful, and answered all my questions with expert knowledge! She helped me transfer my phone data extremely patiently and helped to troubleshoot several issues. Thank you Jennifer! :) Quite a nice and brightly lit store with well-placed items for trying out. This would have been a five-star review, but I'm taking off one star because there was this rather rude male staff member (dyed short hair) who was quite loud and somewhat passive-aggressive towards both customers and staff that day. Gave some loud sarcastic responses to a lady customer, and also rudely told Jennifer off in front of me (also a customer) for supposedly putting a promotional flyer in the wrong place (which sounds like a minor thing).
Sue Cheah-Teh
10 out of 10 for Amazing Customer Service. I have just been in the store. The staff member Vincent patiently helped me transfer everything from my old phone to my new phone. It took 1.5 hours. In that time, several other customers came in with other queries, and he was always helpful and respectful. Excellent service. Thank you, Vincent.
Teo Kuan Hua
My phone had issues, and Patrick Phen spent a few hours helping me transfer data from my older phone to my new A55 5G phone, which I purchased at this outlet. He was very patient and is highly recommended for his excellent service today. Indeed, I am very thankful and appreciative of his service today. 1 March 2025
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