One-stop household destination offering quality Japanese-style home goods, kitchen essentials, and lifestyle products with affordable pricing and reliability.
Japan Home, located at #B1-16/17 Westgate Mall, operates as a comprehensive Japanese lifestyle and home goods retailer that brings the essence of Japanese living to Singapore through functional design, space optimization, and quality craftsmanship principles. As part of a 45-outlet network across Singapore, Japan Home has established itself as a one-stop destination for affordable Japanese-inspired household solutions, emphasizing practicality and convenience in everyday living. The store embodies the Japanese philosophy of minimalism and efficiency, offering customers access to thoughtfully designed products that reflect the Japanese approach to home organization and lifestyle enhancement. Their commitment to making Japanese lifestyle products accessible to a broader audience has made them a trusted destination for customers seeking quality household solutions at reasonable prices.
The store features an extensive range of products across multiple categories including storage and organization solutions that reflect Japanese space-saving principles, functional kitchenware for cooking and dining, practical home electronics and gadgets, health and beauty items for personal wellness, Japanese-style furniture and interior decor, authentic Japanese food and beverages including konjac jelly and Calbee cereals, DIY supplies and hardware for home improvement, and compact travel accessories designed for efficiency. What sets Japan Home apart is their curated selection of in-house brands like EZ-Cook, EZ-Home, EZ-Clean, and Cozy Home, which embody Japanese efficiency and design principles while maintaining affordability. Many items are priced under $50, making Japanese lifestyle products accessible to diverse customer segments seeking quality and functionality.
What makes Japan Home unique is their combination of authentic Japanese design philosophy with practical accessibility, offering both physical shopping experiences and digital convenience through their Click & Collect service and online platform. The Westgate location provides special promotions on Japanese and Korean snacks, making it a popular destination for food enthusiasts seeking authentic Asian flavors and specialty items. Their J-Fun Membership program offers additional benefits to regular customers, while their commitment to affordability ensures that the Japanese approach to organized, efficient living remains accessible to Singapore families. This comprehensive approach to Japanese lifestyle retail, combining traditional design principles with modern convenience and competitive pricing, makes Japan Home Westgate an essential destination for customers seeking to incorporate Japanese efficiency and aesthetics into their daily lives.
Had the worst shopping experience ever here. Outlet were posting misleading advertisements on 12% discount for 18 dollar n above spend while claiming that food items spent were only 5%.
Approached cashier and store staff upon finding out after purchase but was treated rudely. Was told to complain to their service team if I am not happy.
Though it's a small amount at stake but didn't really like the marketing practices and the retail staff heck care attitude. Asked a lawyer friend about this and was told that the advertisement was misleading and I should report this directly to CASE since likely this is not the first time they have done this.
If I do not get any response within 3 days, this will go to CASE period.
Malie Boljoon
I had a very disappointing experience at Japan Home Wastage. I paid for my items using PayNow, and the transaction was successful on my phone — the amount was already deducted from my account. However, the cashier did not wait for the receipt to come out and immediately grabbed the items, which caused an error.
I calmly told her that I had already paid, but she insisted that I did not. She was angry and refused to listen. I stayed silent and waited for several minutes, hoping the money would return to my account. After around 10 minutes, I offered to pay again, but she could not understand my English because I spoke fluently. Instead of trying to understand, she became even more aggressive, shouting and saying bad things about me.
She called her colleague, and I explained everything again, but she kept interrupting and blaming me for the error. I showed them the screenshot of my payment, but she continued insisting that I never paid. The way I was treated was very disrespectful.
As a foreigner, it was really disappointing to experience such poor customer service. The staff were impolite, unreasonable, and showed no respect. People working in malls should be trained to treat all customers — locals or foreigners — with professionalism and courtesy. The old lady with the short hair though!!
CCS
This outlet is awesome. Layout is sensible. Stocks and merchandising (display) is great. Most importantly, cashier is engaging and proactive in promoting "specials". Despite her limitations, she makes an effort to put customers first.
Location could be better. The basement is not where people goes browsing as people tend to go there for food - after shopping.
Lsk Lee
I would like to highlight a concern regarding my recent visit to your store at 12 pm. While purchasing drinks, I was carrying several bottles of water in my hands. One of your service staff walked past me, brushed against me slightly, and …
Li Seng Kai Lee
I would like to highlight a concern regarding my recent visit to your store at 12 pm. While purchasing drinks, I was carrying several bottles of water in my hands. One of your staff members walked past me, brushed against me slightly, and …
Mei Li Boon
I had a very disappointing experience at Japan Home Wastage. I paid for my items using PayNow, and the transaction was successful on my phone — the amount was already deducted from my account. However, the cashier did not wait for the receipt to come out and immediately grabbed the items, leading to an error.
I calmly told her that I had already paid, but she insisted that I did not. She was angry and refused to listen. I stayed silent and waited for several minutes, hoping the money would return to my account. After around 10 minutes, I offered to pay again, but she could not understand my English, despite my speaking fluently. Instead of trying to understand, she became even more aggressive, shouting and saying bad things about me.
She called her colleague, and I explained everything again, but she kept interrupting and blaming me for the error. I showed them the screenshot of my payment, but she continued insisting that I never paid. The way I was treated was very disrespectful.
As a foreigner, it was really disappointing to experience such poor customer service. The staff were impolite, unreasonable, and showed no respect. People working in malls should be trained to treat all customers — locals or foreigners — with professionalism and courtesy. The old lady with the short hair though!!
Lawrence Low
Had the worst shopping experience ever here. The outlet was posting misleading advertisements for a 12% discount on spending $18 and above, while claiming that food items only qualified for 5%.
Upon finding out after purchase, I approached the cashier and store staff but was treated rudely. I was told to complain to their service team if I was not happy.
Though it's a small amount at stake, I didn't really like the marketing practices and the retail staff's 'heck care' attitude. I asked a lawyer friend about this and was told that the advertisement was misleading and I should report this directly to CASE, as it's likely not the first time they have done this.
If I do not get any response within 3 days, this will go to CASE.
Positive Reviews
Irene Tan M X
Fast easy snack alternative find compared to huge chain Don Don Donki! 👍🏻
I know food/snacks is not the first time in mind when people talk about Japan Home.
But I find JH easy to navigate esp if you wanna quickly find Japanese snacks, as compared to the “chaotic and huge” DDDK!
They have loads of snacks here in JH Westgate (personal fave jap konjac jelly, top fave calbee cereal, even local/korean goodies too!)
They do offer ongoing food/snacks promo as well! Stay tuned, different outlet different promo!
Irene Tan Mei Xuan
Here's the lightly edited review:
A fast, easy snack alternative compared to the huge chain Don Don Donki! 👍🏻
I know food and snacks aren't the first thing that comes to mind when people talk about Japan Home.
But I find JH easy to navigate, especially if you want to quickly find Japanese snacks, compared to the "chaotic and huge" DDDK!
They have loads of snacks here at JH Westgate (including my personal favorite Japanese konjac jelly, top-favorite Calbee cereal, and even local/Korean goodies!).
They also offer ongoing food and snack promotions! Stay tuned, as different outlets have different promotions.
Charles Christopher Sim
This outlet is awesome. Layout is sensible. Stock and merchandising (display) are great. Most importantly, the cashier is engaging and proactive in promoting specials. Despite her limitations, she makes an effort to put customers first.
Location could be better. The basement is not where people go browsing, as they tend to go there for food after shopping.
