Discover unparalleled convenience and comprehensive financial solutions at the Bank of China Jurong East Sub-Branch, your trusted banking partner located right here in the heart of our vibrant shopping destination. Designed to serve the diverse needs of our community, this sub-branch offers a full spectrum of personal and business banking services, making it incredibly convenient to manage your finances while you shop.
Whether you're looking to manage your daily transactions, explore wealth management opportunities, or seek expert advice on loans and investments, our dedicated team is here to assist you. Experience seamless transactions, competitive foreign exchange rates, and personalized financial planning tailored to your unique goals.
With a strong focus on accessibility and customer satisfaction, the Bank of China Jurong East Sub-Branch provides a welcoming and efficient environment where your financial aspirations can take flight. We are committed to empowering your financial journey with reliable service and innovative solutions, making banking effortless as you enjoy your shopping experience.
I arrived at 10:30 AM when the bank had just opened, but waited until 12:30 PM and it still wasn't my turn. I only wanted to open a savings account. The couple just before me spent more than 1.5 hours at the counter. There was super low efficiency and no estimated waiting time. I left hungry and disappointed.
Source: Google maps
Negative
Celine Ng
Had a disappointing experience at Bank of China’s West Gate branch. Took a queue number (5xxx) and waited for almost an hour, only to find out, after checking in with the counter, that they do not provide HDB housing loans. Worse still, my number wouldn’t have been called anyway because the loan officer wasn’t even around. This could have been communicated upfront instead of wasting my time. The bank should have clearer service information and someone stationed at the queue system area to guide customers properly. There was also no apology from the counter staff for taking up my time. Poor service and lack of efficiency.
Source: Google maps
Negative
Jonas Yeo
Very disappointed in BOC. Ever since their Jurong Point branch closed, the nearest one is at Westgate Jurong East. Today, I waited for over 2 hours and it was nowhere near my turn. I feel that BOC is very inefficient and taking their customers for granted. How can they expect their customers to wait for several hours? Additionally, the staff were very impatient and rude, asking me to go over to one side instead of helping me. I felt that they should have staggered their lunch breaks from 11 AM to 2 PM in order not to affect operations, instead of taking their lunch breaks simultaneously, which increased the waiting time.
Source: Google maps
Negative
Su Jian Wei
Issues with the BOC app. Phone customer service is a phantom; they never pick up. Email customer support is probably also a phantom, as they never reply within 3 working days. This meant I had to go to this branch. Zero stars for this.
However, at the branch, a lady approached me as I was going to get a queue number and sorted my app in 2 minutes. That's 5 stars.
Please sort out the phone and email customer support. People like me are lazy to go to a branch. I'm sure you want fewer people at your branch too.
Source: Google maps
Negative
Felicity
Be prepared to spend your whole afternoon here waiting in line, so bring along your phone, books, crochet, etc. to keep you occupied and avoid getting annoyed by the slow counter service. Also, don’t bother to approach the security guard, as he is very likely to disappoint you. However, he is very competent in helping you become more independent in the bank: “Get your own queue number,” “Check the queue number on the screen yourself.”
