I arrived 1030am in the morning when the bank just open but waited until 1230pm still not my turn. I only want to open a saving account. The couple just before me spend more than 1.5 hours on the counter. Super low efficiency and no estimated waiting time. I left with hungry and disappointment.
Su Jian Ji
5
Issues with the boc app, phone customer service is phantom, never pick up. Email customer support is probably also phantom, never reply within 3 working days, so had to go this branch. 0 star for this.
However at branch the lady approached me as I was going to get a queue number and sorted my app in 2min. That's a 5 star.
Plz sort out the phone and email customer support. Ppl like me are lazy to go to branch. I'm sure u want less ppl at ur branch too.
Felicia
1
Be prepared to spend your whole afternoon here waiting for the queue, so bring along your phone, books, crochet, etc to keep you occupied and avoid getting annoyed by the slow counter service. Also, don’t bother to approach the security guard as he is very likely to disappoint you. However, he is very competent in helping you become more independent in the bank, “Get your own queue number”, “Check the queue number on the screen yourself”.
Jonas Y
1
Very disappointed in BOC, ever since BOC closed their Jurong Point branch, the nearest BOC branch is at Westgate Jurong East. Today, I waited for over 2 hours and it was nowhere near my turn. I feel that BOC is really inefficient and really taking their customers for granted. How can they expect their customers to wait for several hours just to wait for their turn? Additionally, the staff is very impatient and rude, asking me to go over to one side instead of helping me. I felt that they should have staggered their lunch time from 11am-2pm in order not to affect ops instead of going for lunch break together, which increased the waiting time.
Celene Ng
1
Had a disappointing experience at Bank of China’s West Gate branch. Took a queue number (5xxx) and waited for almost an hour, only to find out—after checking in with the counter—that they do not provide HDB housing loans. Worse still, my number wouldn’t have been called anyway because the loan officer wasn’t even around. This could have been communicated upfront instead of wasting my time. The bank should have clearer service information and someone stationed at the queue system area to guide customers properly. There was also no apologies from the counter staff for taking up my time. Poor service and lack of efficiency.
Hayden Xu
1
I arrived at 10:30 AM when the bank had just opened, but waited until 12:30 PM and it still wasn't my turn. I only wanted to open a savings account. The couple just before me spent more than 1.5 hours at the counter. There was super low efficiency and no estimated waiting time. I left hungry and disappointed.
Celine Ng
1
Had a disappointing experience at Bank of China’s West Gate branch. Took a queue number (5xxx) and waited for almost an hour, only to find out, after checking in with the counter, that they do not provide HDB housing loans. Worse still, my number wouldn’t have been called anyway because the loan officer wasn’t even around. This could have been communicated upfront instead of wasting my time. The bank should have clearer service information and someone stationed at the queue system area to guide customers properly. There was also no apology from the counter staff for taking up my time. Poor service and lack of efficiency.
Jonas Yeo
1
Very disappointed in BOC. Ever since their Jurong Point branch closed, the nearest one is at Westgate Jurong East. Today, I waited for over 2 hours and it was nowhere near my turn. I feel that BOC is very inefficient and taking their customers for granted. How can they expect their customers to wait for several hours? Additionally, the staff were very impatient and rude, asking me to go over to one side instead of helping me. I felt that they should have staggered their lunch breaks from 11 AM to 2 PM in order not to affect operations, instead of taking their lunch breaks simultaneously, which increased the waiting time.
Su Jian Wei
5
Issues with the BOC app. Phone customer service is a phantom; they never pick up. Email customer support is probably also a phantom, as they never reply within 3 working days. This meant I had to go to this branch. Zero stars for this.
However, at the branch, a lady approached me as I was going to get a queue number and sorted my app in 2 minutes. That's 5 stars.
Please sort out the phone and email customer support. People like me are lazy to go to a branch. I'm sure you want fewer people at your branch too.
Felicity
1
Be prepared to spend your whole afternoon here waiting in line, so bring along your phone, books, crochet, etc. to keep you occupied and avoid getting annoyed by the slow counter service. Also, don’t bother to approach the security guard, as he is very likely to disappoint you. However, he is very competent in helping you become more independent in the bank: “Get your own queue number,” “Check the queue number on the screen yourself.”