Location: Level 1, Unit Number #01-27
Quality products and services
Aesop is an Australian luxury skincare brand established in 1987 by Dennis Paphitis in Melbourne, distinguished by its unique philosophy of accepting natural beauty while providing daily protection and nourishment for skin. Unlike traditional beauty brands that focus on anti-aging promises, Aesop takes a distinctive approach by developing only four carefully researched products per year, responding to genuine customer needs rather than market trends. Their philosophy combines plant-based botanicals with laboratory-made ingredients, backed by scientific research, rejecting the "natural-only" positioning in favor of proven efficacy. This commitment to quality over quantity has established Aesop as a premium skincare destination that prioritizes substance over marketing hype, even following their 2023 acquisition by L'Oréal while maintaining their distinctive identity as a certified B Corp.
Aesop's product portfolio features carefully curated formulations that emphasize vitamin C for hydration, parsley seed extract for fortifying benefits, and thoughtfully sourced botanical ingredients from reputable global suppliers. Their bestselling products include the Parsley Seed Facial Cleanser, featuring lactic acid, licorice root, and blackcurrant seed for gentle exfoliation and urban pollution protection. The iconic Resurrection Aromatique Hand Balm, the brand's first hand product, combines mandarin rind, rosemary leaf, cedar atlas, sweet almond oil, and shea butter for rich hydration with a distinctive citrus-woody-herbaceous aroma. Each product represents a harmonious blend of natural botanicals and scientifically-proven ingredients, designed to address specific skin concerns while maintaining the brand's commitment to minimalist aesthetics and sustainable practices.
Located at #01-27 Westgate Mall and operating daily from 10:30am-9:30pm, the Aesop Westgate store showcases a unique design collaboration with Russell & George that pays homage to Jurong's industrial sawmilling history. The store features rectilinear configurations, coarse-textured white render walls, transparent façade with white Oak frames, and extensive wooden elements, with a climbing Heartleaf Philodendron gradually covering the walls as a living design element. Trained consultants provide personalized skincare consultations, focusing on education about ingredients and philosophy rather than aggressive sales tactics, reflecting the brand's commitment to customer-focused service. This approach to retail creates an educational experience where customers learn about skincare science and ingredient benefits, embodying Aesop's premium positioning in the luxury skincare market through thoughtful service and environmental design.
Based on 10 reviews
Out of 217 shops
Not enough ratings
Alan Lee
Visited this store few days ago, being treated unfriendly by the staff. She does not know how to handle customer, unhappy when request to smell the product, speak fast and not patient. The experience is totally different to the other store where we were being treated respectfully as customer, have our time to choose, receive feedback from the staff, select product that we like.
Leo Tan
Staff service is poor and attitude is bad, especially towards first time customers. Staff don't offer to let the customer try the product, don't provide service, explanations are abrupt and rushed. When making payment, they asked if I had a profile with them, and when I said no, there was no offer to create one, nor follow up. Either improve the service or otherwise I'd encourage take your business to other shops or even other brands.
Alvin Lee
Visited this store a few days ago and was treated unfriendlily by the staff. She did not know how to handle customers, was unhappy when I requested to smell the product, spoke quickly, and was not patient. The experience was totally different from the other store, where we were treated respectfully as customers, had our time to choose, received feedback from the staff, and selected products that we liked.
Leon Tan
The staff's service is poor, and their attitude is bad, especially towards first-time customers. They don't offer to let customers try products, don't provide helpful service, and their explanations are abrupt and rushed. When making payment, they asked if I had a profile with them. When I said no, there was no offer to create one, nor any follow-up. Either improve the service, or I'd encourage customers to take their business to other shops or even other brands.
Siawxuan Goo
As a returning customer at Aesop, I continue to be impressed by the excellent service. Kate is fantastic—she is gentle and patient, allowing me to try on testers and explaining every ingredient and the inspiration behind each perfume. Her detailed knowledge adds a special touch to the shopping experience. Kate also provides helpful suggestions that fit my budget, ensuring I find the perfect product without overspending. Her kindness and expertise make every visit enjoyable. Highly recommend Aesop, especially with Kate’s outstanding service!
Ingrid Yee
I got bad acne skin few years ago and tried different brand like Origins, Kiehl’s and Fresh for my acne skin and all didn’t work. Until I visited this outlet and the staff recommended me to use toner and B Triple C balancing gel only, my acne skin issue was resolved and my skin tone is getting brighter without any acne now. Highly recommended this store 👍🏻👍🏻
Jan Ibañez
I am a returning customer of Aesop. In my last visit I wanted to try a new fragrance; I previously had both Tacit and Hwyl in my collection. This time I was assisted by Yu Xuan who impressed me by his professionalism and knowledge about the different scent fragrances they offer. He actively listened to what I wanted for my next fragrance. He then proceeded to recommend and explain to me profiles of some products. Because of his help I was able to make an informed choice. I settled to purchase Rozu this time. Overall the service at this outlet has been excellent even during my previous visits. Will definitely come visit again.
Jan De Souza
I am a returning customer of Aesop. On my last visit, I wanted to try a new fragrance. I previously had both Tacit and Hwyl in my collection. This time, I was assisted by Yu Xuan, who impressed me with his professionalism and knowledge about the different fragrances they offer. He actively listened to what I wanted for my next fragrance. He then recommended and explained the profiles of some products. Because of his help, I was able to make an informed choice. I settled on purchasing Rozu this time. Overall, the service at this outlet has been excellent, even during my previous visits. I will definitely visit again.
Iris Yee
I had bad acne skin a few years ago and tried different brands like Origins, Kiehl’s, and Fresh for my acne, but none worked. It wasn't until I visited this outlet and the staff recommended I use only their toner and B Triple C balancing gel that my acne issues were resolved. My skin tone is now brighter, with no acne. I highly recommend this store. 👍🏻👍🏻
Siew Xuan Goh
As a returning customer, I continue to be impressed by Aesop's excellent service. Kate is fantastic—she is gentle and patient, allowing me to try on testers and explaining every ingredient and the inspiration behind each perfume. Her detailed knowledge adds a special touch to the shopping experience. Kate also provides helpful suggestions that fit my budget, ensuring I find the perfect product without overspending. Her kindness and expertise make every visit enjoyable. Highly recommend Aesop, especially with Kate’s outstanding service!
28 photos