The Clinic Group Westgate

I recently had an unfortunate experience at a clinic that left me quite disappointed. The overall atmosphere was disheartening, with a distinct lack of customer service. The receptionist and the doctor both exhibited unprofessional behavior, which greatly impacted my visit. Upon entering the clinic, I was met with a receptionist who seemed disinterested and unhelpful. Her attitude was far from welcoming, and it felt like I was a bother rather than a patient seeking medical attention. Her sour demeanor was quite off-putting. The doctor I saw was no better in terms of attitude. He appeared distant and unfriendly, making me feel uncomfortable discussing my health concern. I was hoping for a doctor who would be approachable and understanding, but unfortunately, that was not the case here. His lack of empathy was evident, and it was disheartening to receive medical care from someone who seemed disengaged. One notable limitation of this clinic was that patients were only allowed to discuss one health issue per visit. This policy felt restrictive, as it didn't allow for comprehensive care. When I attempted to mention another concern I had, I was immediately questioned about which specific ailment I was there to address. This approach seemed counterproductive to providing holistic healthcare and left me feeling unheard. In conclusion, my visit to this clinic was quite disheartening due to the poor customer service provided by both the receptionist and the doctor. The unwelcoming attitudes and lack of friendliness greatly overshadowed any potential medical expertise that might have been present. This experience left me feeling frustrated and disappointed, and I can confidently say that this was the most disappointing clinic I've ever visited.

Here's the edited review: Visited in January. First and last time. The doctor (who is no longer there) was fine, but the desk staff was cold and rude. They did not smile, looked unhappy working, and just glared at me when I entered. An email I sent in January was never responded to until I sent a follow-up email in May. Unpleasant reception and high physician turnover are all the reasons I need to change my provider. Edit: "We did indeed attempt to reach out to you in January via phone calls, and we responded promptly through out and including your subsequent email in May." It is interesting that you left out the part where I emailed a question on January 19 and never received a reply. I only received a reply from your clinic after sending a follow-up email on May 16. Accuracy and transparency are a two-way street.

Ridiculously expensive clinic! For a common cold, I was given standard cold and cough medications, including Diflam. Most of these items are available over-the-counter (OTC), yet it cost $120?? Diflam - $17.92 Lyzozyme - $9.40 Dextromethophan - $10 Cough syrup - $12.86 Chloropheniramine - $6 Levocetirzine antihistamine - $18.30 These medications are mostly available in pharmacies for a fraction of the cost. However, the prices are inflated because this chain mostly gets paid by insurance! This is exactly what happened in other countries. Tell your HR to remove this clinic from their list!!

Dr Woo at The Clinic @ Westgate is a great GP doctor who truly cares about his patients. He always patiently listens, diagnoses, and provides careful consultation during every visit. He always provides professional advice in his patients' best interests. There was one time when I had a serious skin allergy issue, and I went to nearby GP doctors twice and even to A&E. None of the doctors solved the issue, and I suffered for a long time, until I went to see Dr Woo at The Clinic @ Westgate. He carefully examined my serious skin allergy issue and prescribed a medication that, once taken, really stopped the terrible itch and solved my skin allergy problem. I truly feel that he is a great doctor and I highly recommend Dr Woo to anyone who wants a doctor who truly helps patients. Thumbs up!

We booked on April 1st for April 21st (I stand corrected). The clinic just informed us the doctor is on urgent leave for our set-aside date. This wasted our time. We are not coming back. (Update: After our annoyance, they called and told us at noon that the doctor was canceling his urgent leave. However, we had already informed our office that we were going back to work.) Annoyance x 2. Thanks for your reply. It's not one-sided now that you guys have replied.