StarHub at Westgate serves as a comprehensive telecommunications hub for Singapore's western region, operating as a one-stop lifestyle shop for cable TV, broadband, and mobile needs. As part of Singapore's second-largest mobile network operator with close to 30% market share, StarHub has established itself as a major telecommunications provider since its launch in April 2000. The Westgate location at #03-28 operates daily from 11am-9pm, offering customers direct access to StarHub's full range of services including mobile plans, broadband packages, and cable TV solutions, supported by knowledgeable staff who can provide personalized recommendations based on individual connectivity needs.
The store showcases the latest handsets and smartphones alongside various StarHub Mobile plans, ensuring customers can find the perfect device and service combination for their lifestyle. StarHub's network infrastructure delivers impressive coverage with 4G outdoor coverage at 99.69% as of 2016, while their broadband services enable customers to surf across Singapore at superfast speeds. The Westgate location also provides data roaming services for international travelers, making it a convenient stop for customers preparing for overseas trips or returning from abroad who need to adjust their service plans.
Since its founding as Singapore's fastest-growing mobile operator, StarHub has built a customer base of close to two million users, demonstrating the company's commitment to providing reliable telecommunications services. The Westgate store reflects StarHub's position as a major telecommunications conglomerate listed on the Singapore Exchange, offering both individual and business customers access to cutting-edge communication technologies. While customer experiences may vary, the store's strategic location in Westgate makes it easily accessible for residents and visitors in the Jurong area seeking telecommunications solutions, device upgrades, or technical support for their StarHub services.
Utterly disappointed with the type of service that was given. Understand that being in the service line times might be tough interacting with customers etc. But please be reminded that you are working as a service provider so you are technically paid to service customers with basic manners and professionalism which were obviously lacking. The poor attitude given by the staff is not acceptable, showing disinterested, anger and half-assed answers when asking about the phone plan. Is this the standard of service that Starhub in general is promoting?
Muhd Nidzam Mohd Zin
I experienced poor customer service today. I went in to check on a request related to my mobile plan and was considering upgrading my plan and phone. However, I quickly decided against it—the moment the customer service representative started speaking, I didn’t feel welcome. They didn’t offer any alternative solutions, and overall, the customer service experience was extremely disappointing. If possible, I would rate it 0 or even -1.
Noor Hidayah
Really horrible service by the staff there. I was cut off a few times while i was explaining what was wrong. Didn’t even let me finish. It was a huge difference then when i went to the outlet at jurong point. Don’t bother coming down to the westgate outlet.
Derek Lee
My number was called and I met the sales guy. I asked for a seat and he gestured to seat beside him. Apparently he is sitting at where the customer is supposed to. I had to squeeze between the table and a partition panel.
His service attitude is bad. His responses to my questions in an unfriendly and bad manner.
He did not offer any solutions. Comparatively, when I was in NEX, the lady whom attended to me gave me solutions and a sales plan that made my day.
Starhub needs to review your sales people's performance.
I am in forward sales role myself and im disgusted by the manner I am treated.
Starhub can approach me for further enquiries should Starhub wishes to investigate further. Otherwise I will write off your services in the very near future.
Phương Phạm
That was the horrible experience here.
I dont know why a seller can give such wrong Information that made the whole procedure so much time consuming. What is Starhub's problem in training staff procedure?
Foong Phang
Here's the edited review:
"That was a horrible experience here. I don't know why a seller can give such wrong information that made the whole procedure so time-consuming. What is Starhub's problem with their staff training procedures?"
Dexter Lee
My number was called, and I met the sales guy. I asked for a seat, and he gestured to a seat beside him. Apparently, he was sitting in the customer's designated seat. I had to squeeze between the table and a partition panel.
His service attitude was bad. He responded to my questions in an unfriendly and rude manner.
He did not offer any solutions. In comparison, when I was in NEX, the lady who attended to me gave me solutions and a sales plan that made my day.
Starhub needs to review your sales people's performance.
I am in a forward sales role myself, and I'm disgusted by the manner in which I was treated.
Starhub can approach me for further enquiries should Starhub wish to investigate further. Otherwise, I will write off your services in the very near future.
Janice Teo
Utterly disappointed with the service provided. I understand that working in customer service can be tough, especially when interacting with customers. However, as a service provider, you are paid to serve customers with basic manners and professionalism, which were obviously lacking. The poor attitude displayed by the staff was unacceptable, showing disinterest, anger, and half-assed answers when I asked about the phone plan. Is this the standard of service that Starhub is generally promoting?
Nur Hidayah
Really horrible service by the staff there. I was cut off a few times while I was explaining what was wrong. Didn’t even let me finish. It was a huge difference than when I went to the outlet at Jurong Point. Don’t bother coming down to the Westgate outlet.
Muhd Nizam Mohd Zin
I experienced poor customer service today. I went in to inquire about a request related to my mobile plan and was considering upgrading my plan and phone. However, I quickly decided against it—the moment the customer service representative started speaking, I didn’t feel welcome. They didn’t offer any alternative solutions, and overall, the customer service experience was extremely disappointing. If possible, I would rate it 0 or even -1.
