Utterly disappointed with the type of service that was given. Understand that being in the service line times might be tough interacting with customers etc. But please be reminded that you are working as a service provider so you are technically paid to service customers with basic manners and professionalism which were obviously lacking. The poor attitude given by the staff is not acceptable, showing disinterested, anger and half-assed answers when asking about the phone plan. Is this the standard of service that Starhub in general is promoting?
Muhd Nidzam Mohd Zin
1
I experienced poor customer service today. I went in to check on a request related to my mobile plan and was considering upgrading my plan and phone. However, I quickly decided against it—the moment the customer service representative started speaking, I didn’t feel welcome. They didn’t offer any alternative solutions, and overall, the customer service experience was extremely disappointing. If possible, I would rate it 0 or even -1.
Noor Hidayah
1
Really horrible service by the staff there. I was cut off a few times while i was explaining what was wrong. Didn’t even let me finish. It was a huge difference then when i went to the outlet at jurong point. Don’t bother coming down to the westgate outlet.
Derek Lee
1
My number was called and I met the sales guy. I asked for a seat and he gestured to seat beside him. Apparently he is sitting at where the customer is supposed to. I had to squeeze between the table and a partition panel.
His service attitude is bad. His responses to my questions in an unfriendly and bad manner.
He did not offer any solutions. Comparatively, when I was in NEX, the lady whom attended to me gave me solutions and a sales plan that made my day.
Starhub needs to review your sales people's performance.
I am in forward sales role myself and im disgusted by the manner I am treated.
Starhub can approach me for further enquiries should Starhub wishes to investigate further. Otherwise I will write off your services in the very near future.
Phương Phạm
1
That was the horrible experience here.
I dont know why a seller can give such wrong Information that made the whole procedure so much time consuming. What is Starhub's problem in training staff procedure?
Foong Phang
1
Here's the edited review:
"That was a horrible experience here. I don't know why a seller can give such wrong information that made the whole procedure so time-consuming. What is Starhub's problem with their staff training procedures?"
Dexter Lee
1
My number was called, and I met the sales guy. I asked for a seat, and he gestured to a seat beside him. Apparently, he was sitting in the customer's designated seat. I had to squeeze between the table and a partition panel.
His service attitude was bad. He responded to my questions in an unfriendly and rude manner.
He did not offer any solutions. In comparison, when I was in NEX, the lady who attended to me gave me solutions and a sales plan that made my day.
Starhub needs to review your sales people's performance.
I am in a forward sales role myself, and I'm disgusted by the manner in which I was treated.
Starhub can approach me for further enquiries should Starhub wish to investigate further. Otherwise, I will write off your services in the very near future.
Janice Teo
1
Utterly disappointed with the service provided. I understand that working in customer service can be tough, especially when interacting with customers. However, as a service provider, you are paid to serve customers with basic manners and professionalism, which were obviously lacking. The poor attitude displayed by the staff was unacceptable, showing disinterest, anger, and half-assed answers when I asked about the phone plan. Is this the standard of service that Starhub is generally promoting?
Nur Hidayah
1
Really horrible service by the staff there. I was cut off a few times while I was explaining what was wrong. Didn’t even let me finish. It was a huge difference than when I went to the outlet at Jurong Point. Don’t bother coming down to the Westgate outlet.
Muhd Nizam Mohd Zin
1
I experienced poor customer service today. I went in to inquire about a request related to my mobile plan and was considering upgrading my plan and phone. However, I quickly decided against it—the moment the customer service representative started speaking, I didn’t feel welcome. They didn’t offer any alternative solutions, and overall, the customer service experience was extremely disappointing. If possible, I would rate it 0 or even -1.