QCD Technology Westgate, Apple Authorised Service Provider

Visited the store for a battery replacement, but it soon spiraled into a 5-hour mental nightmare for me. To summarize, the clerk told me that it was an issue with the motherboard and that I needed to send it in for repairs for 3-5 days. Also, to get a loan phone, you needed to fork out a whopping $210: $10 for their membership and a $200 deposit for the phone itself, which is truly stupid and ridiculous. It was worse for me because I'm a student with zero income, so it was a tough decision for someone who didn't have $200 lying around. Nonetheless, I had no choice but to fork out the amount, as I needed to contact people for school and repair my phone. But as soon as I reached back (not even 20 minutes later), I was informed that it was ready for collection and it was, in fact, a battery issue. Their reason? As they can't open the phone over the counter and since the phone failed the diagnostic test, they immediately have to believe it's a motherboard issue. Which is something I find nonsensical, to be honest. Oh, they also removed my $30 screen protector for no reason too! And I realized that the store I got it from has closed down! Thanks a lot, y'all! So I practically wasted 5-hours and $200 (even though I got it back) when I had a ton of school work to complete. This is what I get for trusting a guy.

Venus Lim was very friendly, professional, and kind. From the moment I walked into their shop, I was greeted by a friendly and knowledgeable staff member named Venus Lim, who clearly takes pride in her work. She listened intently as I described the issues. The level of attention to detail in her service was exceptional. That's why I am so happy here! Thanks for the nice service and fast help! Great service! Very knowledgeable and understanding. Very customer-centric and awesome value for quality. I’m beyond impressed and will definitely be returning for all my future needs. Highly recommended 👍👍👍🔥🔥🔥

Booking an appointment using the Apple Support app was very convenient, with plenty of slots available. I went to the shop on Wednesday and had to leave my device there for inspection and repair. I had an issue where, when my AirPods Pro were in the case, the left side seemed to be discharging on its own while the right side was fully charged. I suspect it was the optimized charging option that killed my device. Anyway, on Friday I received an SMS and email saying my device was ready for collection. The experience was very seamless; I was notified at every point via SMS and email. On Saturday, I went to collect it, which was very fast too! I even received a detailed report of the inspection and the action taken. Overall, the experience was good.

The screen on my iPhone 13 suddenly blacked out on Monday. I visited QCD and was attended by Vicky. He provided various options for me and was extremely patient during the entire process. I appreciated that Vicky suggested a temporary screen display so that I could back up the iPhone before changing to a new phone.

If I could give this place a negative rating, I absolutely would, but since I can’t, here’s a one-star review. The service was absolutely HORRIBLE, and the guy was incredibly rude. Instead of even trying to help, he just flat-out said 'no' and acted like I should just deal with my broken keyboard. And mind you, I’m still under Apple warranty. If he really couldn’t do anything, he could’ve at least been decent enough to explain the situation kindly and suggest alternatives, like a professional would. Instead, he just made me feel like my issue wasn’t worth his time. He has no business working in this industry and frankly should be fired. I will never be coming back here.