QCD Technology Westgate stands as Singapore's largest Apple Authorised Service Provider, bringing over 19 years of professional Apple device repair expertise to the western region since 2005. Located at 3 Gateway Drive #01-42 next to the taxi stand, this comprehensive service center operates Monday through Sunday from 11:00 AM to 7:30 PM, including public holidays, providing convenient access for iPhone, iPad, MacBook, iMac, Apple Watch, AirPods, and Apple TV repairs. As part of QCD Technology's extensive network spanning Singapore, Malaysia, and Indonesia, the Westgate location maintains the highest standards of technical proficiency while utilizing genuine Apple parts and supporting all warranty claims and AppleCare+ services with manufacturer-approved procedures.
The service center's fully trained technicians provide comprehensive diagnostic and repair services ranging from common battery replacements and camera repairs to complex motherboard replacements, ensuring that every Apple device receives expert attention regardless of the technical complexity involved. The facility maintains modern diagnostic equipment and comprehensive parts inventory to minimize repair times while guaranteeing quality results that restore devices to optimal performance levels. Customer experience consistently receives positive feedback for the comfortable, spacious environment and knowledgeable staff who guide clients through repair processes with professionalism and clear communication about service timelines and procedures.
QCD Technology emphasizes data protection and customer convenience by recommending device backup procedures and Maintenance mode activation before service appointments, while advising customers to bring chargers, USB cables, and batteries for power-related diagnostics. The center's reputation for efficient service is evidenced by typical repair completion times ranging from 4 hours for battery replacements to same-day service for most issues, depending on complexity and parts availability. Customer testimonials highlight the polite, friendly service, cleanliness of facilities, and overall professionalism that has established QCD Technology Westgate as the trusted choice for Apple device maintenance and repair throughout Singapore's competitive technology service landscape.
Visited the store for a battery replacement but it soon spiralled into a 5 hour mental nightmare for me.
To summarise, the clerk told me that it was an issue with the motherboard and that I needed to send it in for repairs for 3-5 days. ALSO to get a loan phone, you need to fork out a WHOPPING $210, $10 for their stupid membership and a $200 deposit for the phone itself which is proper stupid and ridiculous. it was worse for me cuz im a student with zero income so it was a tough decision for someone who didnt have $200 lying around/
Nonetheless, I had no choice but to fork out the amount as I needed to contact people due to school and repair my phone but as soon as I reached back (not even 20mins later) I was informed that it was ready for collection and it was, in fact, A BATTERY ISSUE.
their reason? As they cant open the phone over the counter and since the phone failed the diagnostic test, they immediately have to believe it's the motherboard issue.
which is something I find nonsensical tbh.
OH they also removed my $30 screen protector for NO REASON too! and I realised that the store I got it from has close down!! thanks a lot yall<3<3<3
so I practically wasted 5 hours and $200 (even though I got it back) when I had a ton of school work to complete.
this is what I get for trusting a guy.
Natasha Khoo
If I could give this place a negative rating, I absolutely would, but since I can’t, here’s a 1 star review. The service was absolutely HORRIBLE, and the guy was incredibly rude. Instead of even trying to help, he just flatout said 'no' and acted like I should just deal with my broken keyboard. And mind you, I’m still under Apple warranty. If he really couldn’t do anything, he could’ve at least been decent enough to explain the situation kindly and suggest alternatives, like a professional would. Instead, he just made me feel like my issue wasn’t worth his time. He has no business working in this industry and frankly should be fired. I will never be coming back here.
See
Visited the store for a battery replacement, but it soon spiraled into a 5-hour mental nightmare for me.
To summarize, the clerk told me that it was an issue with the motherboard and that I needed to send it in for repairs for 3-5 days. Also, to get a loan phone, you needed to fork out a whopping $210: $10 for their membership and a $200 deposit for the phone itself, which is truly stupid and ridiculous. It was worse for me because I'm a student with zero income, so it was a tough decision for someone who didn't have $200 lying around.
Nonetheless, I had no choice but to fork out the amount, as I needed to contact people for school and repair my phone. But as soon as I reached back (not even 20 minutes later), I was informed that it was ready for collection and it was, in fact, a battery issue.
Their reason? As they can't open the phone over the counter and since the phone failed the diagnostic test, they immediately have to believe it's a motherboard issue. Which is something I find nonsensical, to be honest. Oh, they also removed my $30 screen protector for no reason too! And I realized that the store I got it from has closed down! Thanks a lot, y'all!
So I practically wasted 5-hours and $200 (even though I got it back) when I had a ton of school work to complete.
This is what I get for trusting a guy.
Nathalie Khoo
If I could give this place a negative rating, I absolutely would, but since I can’t, here’s a one-star review. The service was absolutely HORRIBLE, and the guy was incredibly rude. Instead of even trying to help, he just flat-out said 'no' and acted like I should just deal with my broken keyboard. And mind you, I’m still under Apple warranty. If he really couldn’t do anything, he could’ve at least been decent enough to explain the situation kindly and suggest alternatives, like a professional would. Instead, he just made me feel like my issue wasn’t worth his time. He has no business working in this industry and frankly should be fired. I will never be coming back here.
Positive Reviews
JQ
The screen on my iPhone 13 suddenly blacked out on Monday. I visited QCD and was attended by Vicky. He provided various options for me and was extremely patient during the entire process. I appreciated that Vicky suggested a temporary screen display so that I was able to backup the iPhone before changing to a new phone.
FFROSTYY
Use the Apple support app to book an appointment, plenty of slots and very convenient. Went down to the shop on Wednesday and I had to leave my device there for inspection and repair. I had this issue whereby when the AirPod pro was in the box, the left side seem to be discharging on its own while the right side was fully charged. I suspect it is the optimized charging option that killed my device. Anyway, on Friday I got a sms and email saying my device is ready for collections. Very seamless experience and notified at every point via sms and email. On Saturday, I went down to collect, which was very fast too! You even get a detailed report of the inspection and the action taken, overall experience is good
James Foo
Venus Lim was very friendly and professional and kind
From the moment I walked into their shop, I was greeted by a friendly and knowledgeable staff name Venus Lim who clearly take pride in their work. They listened intently as I described the issues
The level of attention to detail in their service was exceptional
That’s while I am so happy here! Thanks for the nice service and fast help!
Great service! Very knowledgeable and understanding Very customer-centric and awesome value for quality. I’m beyond impressed and will definitely be returning for all my future needs.
Highly recommended 👍👍👍🔥🔥🔥
Jian Foo
Venus Lim was very friendly, professional, and kind.
From the moment I walked into their shop, I was greeted by a friendly and knowledgeable staff member named Venus Lim, who clearly takes pride in her work. She listened intently as I described the issues.
The level of attention to detail in her service was exceptional.
That's why I am so happy here! Thanks for the nice service and fast help!
Great service! Very knowledgeable and understanding. Very customer-centric and awesome value for quality. I’m beyond impressed and will definitely be returning for all my future needs.
Highly recommended 👍👍👍🔥🔥🔥
Forrest
Booking an appointment using the Apple Support app was very convenient, with plenty of slots available. I went to the shop on Wednesday and had to leave my device there for inspection and repair. I had an issue where, when my AirPods Pro were in the case, the left side seemed to be discharging on its own while the right side was fully charged. I suspect it was the optimized charging option that killed my device. Anyway, on Friday I received an SMS and email saying my device was ready for collection. The experience was very seamless; I was notified at every point via SMS and email. On Saturday, I went to collect it, which was very fast too! I even received a detailed report of the inspection and the action taken. Overall, the experience was good.
Jia Qi
The screen on my iPhone 13 suddenly blacked out on Monday. I visited QCD and was attended by Vicky. He provided various options for me and was extremely patient during the entire process. I appreciated that Vicky suggested a temporary screen display so that I could back up the iPhone before changing to a new phone.
