Disappointing Experience with Exchange Policy
I recently had a very frustrating experience at Playdress. I purchased an item and later realized I needed a different size. When I returned to the store with my receipt, I was shocked when they refused to exchange the item. Despite their clear return policy stating that exchanges were possible with proof of purchase, the staff refused to honor it.
The customer service was dismissive and unhelpful, and I left feeling disrespected. It’s disappointing that a store would treat loyal customers this way, especially when I followed all the proper procedures for an exchange. I won't be shopping here again unless they improve their exchange policy and staff attitude.
Source: Google maps
Negative
Celine Pan
Clothes are very nicely designed and comfortable. The staff are very friendly and helpful, especially the staff member named Xin Yee. Recommended!
Source: Google maps
Positive
Qi Fu Chong
Cashier Xin Yee had a serious attitude problem. I don't think, as a customer, we deserved to be treated this way. She was super impatient with a fed-up face.
Source: Google maps
Negative
Josh Meng
We are so happy shopping at Playdress Westgate, and Shirley especially assisted us in finding the right size and informed us about the member promo. Great job, and keep up the excellent work, Shirley!
Source: Google maps
Positive
Pris June
The staff members are exceptionally friendly and kind. They helped me find the perfect fit for the dress, not just by looking at the clothes, but by encouraging me to try them on, enabling them to provide accurate feedback. Even though I initially felt embarrassed, their warm and welcoming attitude put me at ease. I would definitely shop here again!!! All the clothes' quality and design are distinct from other shops like Love Bonito, H&M, and The Editor’s Market. 😍😍
