Went to this outlet with my son, and was attended by Teck Boon. We appreciate his professionalism and service. He was understanding of our problem, and promptly resolved our issue.
Xian Li Ho
2
I think this is the worst outlet for its customer service. There were only two staffs, one making spec and the other was with another customer for a long time. I walked in, wanting to make 2 pair of specs. It was supposed to be a quick decision, pick, try and order. No one available on shop floor to take my order.
The other outlets (Waterway and nex) I went, even if staffs were busy with their customer, they would still acknowledge the incoming customers, be it buying or not, they would definitely approach and inform either of the customer, to allow them some time to comeback.
In customer facing context, it is basic to acknowledge any customer that is entering your store. Moreover, for a serious buyer, browsing for more than 5 mins.
Che-yin Suen
5
Very good service. The prices are reasonable.
Henry Loh
5
Fantastic service at this outlet. The staff very patiently accommodated me trying every frame while on video call with my gf, even recommended some lens to suit my face. Needless to say the testing service to collection felt very comfortable. If you are looking to make a new pair of specs, do give them a try!
Yellow Bear
5
Service Staff Ho gave good and friendly service. Offered to replace nose pads and lens cleaning for my Owndays spectacle for free. Keep up the good service.
Hsien Li Ho
2
This outlet has the worst customer service. There were only two staff members: one making specs, and the other was occupied with a customer for a long time. I walked in, intending to order two pairs of specs. It was supposed to be a quick decision – a simple process of picking, trying, and ordering. However, no one was available on the shop floor to take my order.
At the other outlets I visited (Waterway and Nex), even if staff were busy with customers, they would still acknowledge incoming customers, whether they were buying or not. They would definitely approach and inform them, letting them know they would be attended to as soon as possible.
In a customer-facing context, it is basic to acknowledge any customer entering your store. Moreover, this is particularly important for a serious buyer who has been browsing for more than five minutes.
Chee Yin Suen
5
Very good service. Prices are reasonable.
De Kai Poon
5
Went to this outlet with my son and was attended by Teck Boon. We appreciate his professionalism and service. He understood our problem and promptly resolved our issue.
Harry Loh
5
Fantastic service at this outlet. The staff very patiently accommodated me trying every frame while on video call with my gf, and even recommended some lenses to suit my face. Needless to say, the process from testing to collection felt very comfortable. If you are looking to make a new pair of specs, do give them a try!
Leo Ben
5
Service Staff Ho gave good and friendly service. He offered to replace nose pads and provide lens cleaning for my Owndays spectacles for free. Keep up the good service.