OWNDAYS Westgate represents the forefront of Japanese eyewear innovation, offering high-quality, fashionable glasses at remarkably affordable prices through their revolutionary approach to optical retail. This leading Japanese brand has transformed the traditional eyewear shopping experience by providing set pricing of $98-$198 for all frames, which includes premium 1.60 high index aspheric lenses at no additional cost. With over 1,500 stylish frame options available, customers can find the perfect pair to match their personal style while benefiting from superior lens technology that enhances visual clarity.
The store's commitment to efficiency and customer satisfaction is evident in their 20-minute turnaround time for completed glasses upon payment, making it possible for customers to walk out with their new eyewear on the same visit. OWNDAYS Westgate provides comprehensive eye care services including free eye tests, comprehensive eye examinations, visual acuity assessments, and myopia testing conducted by qualified professionals. Additional services encompass contact lens fitting, lens replacement, warranty coverage, glasses maintenance, and complimentary repair services that ensure long-term customer satisfaction.
Located at 3 Gateway Drive #02-42, OWNDAYS Westgate operates Monday through Sunday from 11:00 AM to 10:00 PM, providing convenient access for busy shoppers. The store has earned an impressive 4.9 customer rating, reflecting their dedication to quality products and exceptional service. By combining Japanese craftsmanship with modern retail efficiency, OWNDAYS makes high-quality eyewear accessible to everyone while maintaining the quick, hassle-free experience that has revolutionized the optical industry across Asia.
I think this is the worst outlet for its customer service. There were only two staffs, one making spec and the other was with another customer for a long time. I walked in, wanting to make 2 pair of specs. It was supposed to be a quick decision, pick, try and order. No one available on shop floor to take my order.
The other outlets (Waterway and nex) I went, even if staffs were busy with their customer, they would still acknowledge the incoming customers, be it buying or not, they would definitely approach and inform either of the customer, to allow them some time to comeback.
In customer facing context, it is basic to acknowledge any customer that is entering your store. Moreover, for a serious buyer, browsing for more than 5 mins.
Hsien Li Ho
This outlet has the worst customer service. There were only two staff members: one making specs, and the other was occupied with a customer for a long time. I walked in, intending to order two pairs of specs. It was supposed to be a quick decision – a simple process of picking, trying, and ordering. However, no one was available on the shop floor to take my order.
At the other outlets I visited (Waterway and Nex), even if staff were busy with customers, they would still acknowledge incoming customers, whether they were buying or not. They would definitely approach and inform them, letting them know they would be attended to as soon as possible.
In a customer-facing context, it is basic to acknowledge any customer entering your store. Moreover, this is particularly important for a serious buyer who has been browsing for more than five minutes.
Siang Li Ho
This is the worst outlet in terms of customer service. There were only two staff: one making specs, and the other was with another customer for a long time. I walked in, wanting to purchase 2 pairs of specs. It was supposed to be a quick process: pick, try, and order. No one was available on the shop floor to take my order.
At the other outlets I've visited (Waterway and Nex), even if staff were busy with their customers, they would still acknowledge incoming customers. Whether buying or not, they would definitely approach and inform them that they would be attended to shortly.
In a customer-facing context, it is basic to acknowledge any customer entering your store, especially a serious buyer who has been browsing for more than 5 minutes.
Positive Reviews
Dkpoon
Went to this outlet with my son, and was attended by Teck Boon. We appreciate his professionalism and service. He was understanding of our problem, and promptly resolved our issue.
Che-yin Suen
Very good service. The prices are reasonable.
Henry Loh
Fantastic service at this outlet. The staff very patiently accommodated me trying every frame while on video call with my gf, even recommended some lens to suit my face. Needless to say the testing service to collection felt very comfortable. If you are looking to make a new pair of specs, do give them a try!
Yellow Bear
Service Staff Ho gave good and friendly service. Offered to replace nose pads and lens cleaning for my Owndays spectacle for free. Keep up the good service.
Chee Yin Suen
Very good service. Prices are reasonable.
De Kai Poon
Went to this outlet with my son and was attended by Teck Boon. We appreciate his professionalism and service. He understood our problem and promptly resolved our issue.
Harry Loh
Fantastic service at this outlet. The staff very patiently accommodated me trying every frame while on video call with my gf, and even recommended some lenses to suit my face. Needless to say, the process from testing to collection felt very comfortable. If you are looking to make a new pair of specs, do give them a try!
Leo Ben
Service Staff Ho gave good and friendly service. He offered to replace nose pads and provide lens cleaning for my Owndays spectacles for free. Keep up the good service.
Chee Yin Suen
Very good service; the prices are reasonable.
D.K. Poon
Went to this outlet with my son, and was attended by Teck Boon. We appreciate his professionalism and service. He understood our problem and promptly resolved our issue.
Harry Loh
Fantastic service at this outlet. The staff very patiently accommodated me trying every frame while on video call with my gf, even recommended some **lenses** to suit my face. Needless to say, the service, from testing to collection, felt very comfortable. If you are looking to make a new pair of specs, do give them a try!
Wong Hiong
Staff Ho gave good and friendly service. He offered to replace nose pads and clean the lenses of my Owndays glasses for free. Keep up the good service.
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Our Menu
Menu Images
Menu Highlights
Eyewear Packages
SIMPLE PRICE SYSTEM - COMPLETE EYEWEAR PACKAGE
S$98 ~ S$198
Includes frames (from 1,500 styles) and high-index aspheric lenses (1.60/1.67/1.74).
Menu Highlights
OWNDAYS Simple Price System
NEW PRICE RANGE
S$98 - S$198
OWNDAYS Simple Price System
STANDARD LENSES
S$100
Price for standard lenses, possibly a base price or specific offer.
Lens Replacement
HIGH INDEX ASPHERIC LENSES (1.60/1.67/1.74)
S$98
Available for glasses purchased.
HIGH INDEX PROGRESSIVE LENSES (1.60/1.67)
S$198
Available for glasses purchased.
PC GLASSES LENS REPLACEMENT
Testimonial: 'A few days ago I replaced my lenses with new ones. Then I found out that my eyes were getting tired easily. I think it's because I often feel eye strain during my computer work. I'm glad I got new PC glasses even if I'm only looking at the display for a long time!'
SUNGLASSES LENS REPLACEMENT
Testimonial: 'I got a new pair of glasses with a new frame, and changed my old favorite one to the sunglasses with degrees. I feel a lot better than before now!'
