Step into KOI Thé at Westgate Mall, your perfect haven for a moment of delightful refreshment. Much like the serene calm "After the Rain," KOI Thé offers a comforting escape, no matter the weather outside.
Renowned for their exquisite bubble tea, KOI Thé elevates the experience with their signature golden bubbles. These aren't just any pearls; they are celebrated for their uniquely chewy and soft texture, transforming your drink into a truly special treat. While their chilled concoctions are always a favourite, don't miss the chance to discover the magic of their hot BBT. As many fans attest, enjoying a warm cup on a cool or rainy day truly warms the heart, with the golden bubbles developing an unparalleled chewiness that's distinct from their cold counterparts.
Whether you're seeking a revitalising pick-me-up or a comforting indulgence, KOI Thé promises a quality beverage experience that satisfies and delights. Discover your perfect cup and let the golden bubbles brighten your day.
I don't feel this is an outlet problem, but rather a KOI problem. The pearls were very strange. The golden pearl, in particular, was extremely sweet. I asked for less ice, but the entire cup was still full. When I went to pay at the counter, a staff member was saying 'WHAT' very loudly to customers. Also, when my friends and I ordered together, they never asked if we wanted to pay together or separately and just put our drinks together. The service was very bad. The drinks were also almost undrinkable, especially the chrysanthemum milk tea from their new series. You'd be better off just getting Yeo's chrysanthemum tea.
Source: Google maps
Negative
Anwar Ali
Not the first time spotting the same guy, wearing glasses and not wearing his mask, while the other staff (the girls) were wearing theirs and were still able to do their work.
It seems to be an inconsistency in enforcing the rules. If the SOP requires masks, then it should apply to everyone. Otherwise, it defeats the purpose. Did anyone address it, or was it just ignored?
It’s frustrating when basic hygiene standards aren’t followed, especially in F&B, where cleanliness is crucial. If the rule is in place, it should be enforced consistently. This is coming from someone who has been in the industry for years.
Source: Google maps
Negative
Ting Bella
Ordered orh nee fresh milk, but the amount of mashed-up orh nee that is usually stuck to the side was barely visible. The staff claimed that in the morning, the mashed-up orh nee is apparently harder to spread, so it's at the bottom.
Shouldn't the staff have informed us to wait a while for the drink instead of serving it like this? Why drink harder orh nee when the mashed-up portion is the star? Apparently, the staff also asked us to try it first. If it wasn't right, then change?
Source: Google maps
Negative
Tika Amanda
The worker served me broken macarons. I know they were broken before I bought them, because they were in a protective cooler bag and I didn't crush my bag. For $3.80 a piece, common sense is to give a perfect piece to the customer.
Source: Google maps
Negative
Aidan
Staff are fast and efficient in making orders. There are 2 self-order kiosks with a line barrier to guide customers on where to queue. This outlet is also much bigger than other outlets and has more staff.
There were no mess-ups with orders, and drinks were prepared perfectly, up to Koi's usual standard. I also tried the low-fat milk for milk tea this time, with a 50% sugar level, and I feel it's nicer than the usual full-fat milk tea.
