ClearSK Aesthetic Clinic Westgate

I had a very good experience at the clinic with Dr. Charles, Consultant Kerin, and Therapist Lee Fern. I went in for Rejuran HB and Botox treatments, and I couldn’t be happier with the results. Dr. Charles was professional and thorough, explaining everything clearly and making me feel completely at ease. Consultant Kerin was helpful throughout the process, and Lee Fern was gentle and attentive during the treatment. The whole experience—from consultation to aftercare—was smooth and reassuring. I felt well taken care of, and the results have been noticeable: my skin looks more refreshed; the Botox was done perfectly—natural and not overdone. Highly recommend their team if you're looking for trusted aesthetic care and a welcoming environment.

Extremely Poor Service & Misleading Package Terms – Customers Beware! I signed up for a few treatment packages with Clear SK Aesthetic Clinic under the promise that there would be no expiry date on my treatments. However, without prior notice, they suddenly claimed that, due to a "system upgrade," all packages now have a 6-month expiry. This is completely unreasonable! Unrealistic Expiry Policy: The clinic's own doctor advised that treatments should be done months apart for best results. So how is it possible—or safe—to complete six treatments in just six months (especially Botox)? If management is the one deciding the treatment schedule instead of the doctor, why even hire medical professionals? This policy is completely illogical and irresponsible. Lack of Transparency & Poor Record-Keeping: No proper receipts or electronic records were issued to track my remaining treatments. The only time they ask me to sign anything is after I’ve already completed a treatment. I had to track everything on my own—every purchase, every treatment, and my balance—because the clinic does not provide clear records. Even their staff struggle to find my balance because they use multiple systems. Sometimes they can't locate my package at all! Unfair Package Locking & Hidden Terms: I was never informed that my package would expire in just six months. Now, my treatments are suddenly locked by HQ due to "expiry." Since when does a company force customers to request an extension for something they were never told would expire? This feels like a deliberate attempt to cheat customers. Overall, this is an unethical and disorganized business practice. Clear SK lacks transparency, professionalism, and customer care. I strongly urge potential customers to think twice before signing up. If Clear SK does not address this issue, I will escalate my complaint further. Clear SK, do the right thing—honor the terms that were originally promised!

Their bookings are so troublesome, and their CS team is not responsive. If you are someone who needs to change appointments due to your busy work schedule, just forget about this place. I've been to a few aesthetics clinics, and this was one of the harder ones to rearrange.

Their booking cannot be done by calling in; it's only possible to request a booking date via message. It took a week, and I still received no response. Seriously, they lack transparency regarding the remaining treatments in my account. No paper or electronic receipts are issued to indicate how many are left after each treatment. This is very poor service. They only ask you to sign after you've completed the treatments. However, I have to record every purchase, every treatment, and my balance myself. Staff always need to search for my treatment deductions in a different system. Sometimes they can't find them. I was told by HQ that the packages were locked because they had expired over 6 months ago. What kind of company expects customers to extend their own packages? I was never informed when I signed up that all my packages would expire within only 6 months. I feel like I've been cheated.

Went for pico laser. I completed my package of 10 sessions, but I don’t feel it helped my pigmentation situation. In some places, it feels like it might have worsened. Perhaps I have become more UV sensitive? Not sure, but some spots seem to have darkened. It could be due to various reasons. It also didn't help that my schedule often conflicted with the doctor's, so I wasn't able to stick with one doctor to provide advice throughout. My original doctor moved between Westgate and other branches. It is especially difficult to make schedule changes, as it seems the branch does not accept calls, only texts. Packages have a strict expiry date. I got mine extended once, and was informed I have to finish all the sessions by a certain date as no further extensions will be allowed. The staff and doctors are friendly. However, the treatment did not improve my pigmentation much, if at all. I only remember it being good after the first 3 times, post-scabbing.