ClearSK Aesthetic Clinic Westgate

Went for pico laser. I completed my package of 10 sessions, but I don’t feel it helped my pigmentation situation. In some places it feels like it might have worsened. Perhaps I have become more uv sensitive? Not sure but some spots seem to have darkened. It could be due to various reasons. Did not help that my schedule could not meet the doc’s schedule so I wasn’t able to stick with one doctor to provide advice throughout. My original doctor moved between westgate and other branches. It is especially difficult to make schedule changes, it seems the branch does not accept calls, only texts. Packages have a strict expiry date. I got mine extended once and was informed I have to finish all the sessions by a certain date as no further extensions will be allowed. The staff and doctors are friendly. However, the treatment did not improve my pigmentation much if at all. I only remember it being good after the first 3 times post scabbing.

Their booking can’t call in .only by Message requested for a booking date . take 1week still no response Seriously, they don't have transparency on remaining treatments left in my account. not issued any paper or electronic receipts to indicate how many left over after each treatment. Very poor service . Only asked u sign for when u done the treatments . However I have to records my own every purchase every treatments and balance Staff always need to search if deduction my treatment at diff system . Sometime can’t find . Told by HQ locked the packages due to over 6month already expired . Where got such company ask customers extension they own . I never even know when I signed with them my all packages will be expired only within 6month . Feel like being cheated

their bookings are so troublesome and CS team not responsive. if you are someone who has chance of changing appt due to your busy work schedule just forget about here. been to a few aesthetics clinic and this was one of the harder one to rearrange.

Extremely Poor Service & Misleading Package Terms – Customers Beware! I signed up for few treatment packages with Clear SK Aesthetic Clinic under the promise that there was no expiry date on my treatments. However, without prior notice, they suddenly claimed that due to a "system upgrade," all packages now have a 6-month expiry. This is completely unreasonable! Unrealistic Expiry Policy: The clinic's own doctor advised that treatments should be done months apart for best results. So how is it possible—or safe—to complete six treatments in just six months? “especially Botox .” If management is the one deciding the treatment schedule instead of the doctor, why even hire medical professionals? This policy is completely illogical and irresponsible. Lack of Transparency & Poor Record-Keeping: No proper receipts or electronic records were issued to track my remaining treatments. The only time they ask me to sign anything is after I’ve already completed a treatment. I had to track everything on my own—every purchase, every treatment, and my balance—because the clinic does not provide clear records. Even their staff struggle to find my balance because they use multiple systems. Sometimes they can’t locate my package at all! Unfair Package Locking & Hidden Terms: I was never informed that my package would expire in just six months. Now, my treatments are suddenly locked by HQ due to "expiry." Since when does a company force customers to request an extension for something they were never told would expire? This feels like a deliberate attempt to cheat customers. Overall, this is an unethical and disorganized business practice. Clear SK lacks transparency, professionalism, and customer care. I strongly urge potential customers to think twice before signing up. If Clear SK does not address this issue, I will escalate my complaint further. Clear SK, do the right thing—honor the terms that were originally promised!

Extremely Poor Service & Misleading Package Terms – Customers Beware! I signed up for a few treatment packages with Clear SK Aesthetic Clinic under the promise that there would be no expiry date on my treatments. However, without prior notice, they suddenly claimed that, due to a "system upgrade," all packages now have a 6-month expiry. This is completely unreasonable! Unrealistic Expiry Policy: The clinic's own doctor advised that treatments should be done months apart for best results. So how is it possible—or safe—to complete six treatments in just six months (especially Botox)? If management is the one deciding the treatment schedule instead of the doctor, why even hire medical professionals? This policy is completely illogical and irresponsible. Lack of Transparency & Poor Record-Keeping: No proper receipts or electronic records were issued to track my remaining treatments. The only time they ask me to sign anything is after I’ve already completed a treatment. I had to track everything on my own—every purchase, every treatment, and my balance—because the clinic does not provide clear records. Even their staff struggle to find my balance because they use multiple systems. Sometimes they can't locate my package at all! Unfair Package Locking & Hidden Terms: I was never informed that my package would expire in just six months. Now, my treatments are suddenly locked by HQ due to "expiry." Since when does a company force customers to request an extension for something they were never told would expire? This feels like a deliberate attempt to cheat customers. Overall, this is an unethical and disorganized business practice. Clear SK lacks transparency, professionalism, and customer care. I strongly urge potential customers to think twice before signing up. If Clear SK does not address this issue, I will escalate my complaint further. Clear SK, do the right thing—honor the terms that were originally promised!

Their bookings are so troublesome, and their CS team is not responsive. If you are someone who needs to change appointments due to your busy work schedule, just forget about this place. I've been to a few aesthetics clinics, and this was one of the harder ones to rearrange.

Their booking cannot be done by calling in; it's only possible to request a booking date via message. It took a week, and I still received no response. Seriously, they lack transparency regarding the remaining treatments in my account. No paper or electronic receipts are issued to indicate how many are left after each treatment. This is very poor service. They only ask you to sign after you've completed the treatments. However, I have to record every purchase, every treatment, and my balance myself. Staff always need to search for my treatment deductions in a different system. Sometimes they can't find them. I was told by HQ that the packages were locked because they had expired over 6 months ago. What kind of company expects customers to extend their own packages? I was never informed when I signed up that all my packages would expire within only 6 months. I feel like I've been cheated.

Went for pico laser. I completed my package of 10 sessions, but I don’t feel it helped my pigmentation situation. In some places, it feels like it might have worsened. Perhaps I have become more UV sensitive? Not sure, but some spots seem to have darkened. It could be due to various reasons. It also didn't help that my schedule often conflicted with the doctor's, so I wasn't able to stick with one doctor to provide advice throughout. My original doctor moved between Westgate and other branches. It is especially difficult to make schedule changes, as it seems the branch does not accept calls, only texts. Packages have a strict expiry date. I got mine extended once, and was informed I have to finish all the sessions by a certain date as no further extensions will be allowed. The staff and doctors are friendly. However, the treatment did not improve my pigmentation much, if at all. I only remember it being good after the first 3 times, post-scabbing.