It was my first time buying girls things so I wasn't very decisive...Was served by Karen. She is very patient and answered all my queries. Overall it is a good shopping experience👍 …
claud
1
Staff and especially the manager were so unfriendly and rude... seriously brought down the image of Pandora and makes the brand seem cheap. Will not be purchasing from this brand and especially this outlet anymore as this has happened too many times at various outlets.
We just wanted to exchange a charm and were met with rude remarks and seemed like they did not want to entertain us since we looked younger.
I cant understand why the staff are always so condescending to their customers as if they are above us. Please train ALL your staff to be polite and service-oriented, if not, dont hire so many unqualified people.
Lee
5
Extremely Pleased By The Service Rendered Today.
Both The Service Manager & Sales Representative Places Customer’s Interest As Priority. They Make The Purchase Very Joyful.
- They Helped Me Thru Using FAVE App For Payment. ( 5% Off )
- They Gave The Best Possible Recommendation For The Wide Selection Of Charms And Design.
- They Also Told Me To Get Free Parking Thru Capital Mall Customer Service.
Ammi Laleman
5
Lovely and helpful staff who helped me with my slightly strange request of fixing my bracelet, you feel like Dafne and her other collegue really care about your experience unlike some other pandora outlets.
Rachel Ng
5
Was served by Karen when I went there to get some charms. I asked her for recommendations and to show me some of the pieces that I had in mind. She patiently flipped through the catalogue and went thru with me and brought out all the pieces that I requested to see. Very polite and patient lady. Thumbs up for her good customer service. Her tone was friendly and I know she was wearing a smile (even though she was wearing a mask). Keep up the good work!
Kian Tan
5
It was my first time buying girls' things, so I wasn't very decisive. I was served by Karen. She was very patient and answered all my queries. Overall, it is a good shopping experience.đź‘Ť
Rachael Ng
5
Was served by Karen when I went there to get some charms. I asked her for recommendations and to show me some of the pieces that I had in mind. She patiently flipped through the catalogue, went through it with me, and brought out all the pieces I requested to see. She was a very polite and patient lady. Thumbs up for her good customer service. Her tone was friendly, and I know she was wearing a smile (even though she was wearing a mask). Keep up the good work!
Ammi Lalwani
5
Lovely and helpful staff who helped me with my slightly strange request of fixing my bracelet. You feel like Dafne and her colleague really care about your experience, unlike some other Pandora outlets.
Li
5
Extremely pleased with the service received today.
Both the service manager and sales representative place customer interests as a priority. They made the purchase very joyful.
* They helped me through using the FAVE app for payment (5% off).
* They gave the best possible recommendations for the wide selection of charms and designs.
* They also told me to get free parking through Capital Mall customer service.
Claude
1
The staff, and especially the manager, were so unfriendly and rude. Their behavior seriously brought down Pandora's image and made the brand seem cheap. I will not be purchasing from this brand, especially from this outlet, anymore, as this has happened too many times at various outlets.
We just wanted to exchange a charm but were met with rude remarks. It seemed they did not want to assist us, perhaps because we looked younger.
I can't understand why the staff are always so condescending to their customers, acting as if they are above us. Please train ALL your staff to be polite and service-oriented. Otherwise, don't hire so many unqualified people.