Location: Level 1, Unit Number #01-34
Quality products and services
Kiehl's at Westgate Mall represents a remarkable 171-year legacy of skincare expertise, originally founded in 1851 by John Kiehl as a homeopathic pharmacy in New York City's East Village, with the original store still operating at the same historic location on 3rd Avenue and 13th Street. The brand's evolution through the Morse family ownership (Irving in 1921, then accomplished chemist Aaron in 1961) established its scientific foundation, before L'Oréal's 2000 acquisition enabled global expansion while maintaining luxury positioning. Located at #01-34 Westgate Mall and operating daily from 11am-9pm, this location serves as one of 14 Kiehl's stores across Singapore, bringing authentic apothecary traditions and pharmaceutical expertise to the Jurong East community with lab-coated staff trained through intensive 4-week programs.
The brand's distinctive "Try Before You Buy" philosophy sets them apart in the skincare industry, distributing over 12 million samples annually (representing 80% of their marketing budget) and establishing genuine customer relationships through extensive product testing opportunities. Their scientifically-formulated product portfolio features bestsellers including Ultra Facial Cream with squalane for 24-hour hydration, Calendula Herbal-Extract Alcohol-Free Toner, Powerful-Strength Vitamin C Serum, Micro-Dose Anti-Aging Retinol Serum with Ceramides and Peptide, and Creamy Eye Treatment with Avocado. Key ingredients like botanical squalane for barrier protection, hyaluronic acid for ultra-hydration, vitamin C for pigment-fading, and calendula for soothing are sourced globally and combined with cutting-edge research, while 98% of formulas use renewable ingredients in paraben-free formulations.
What makes Kiehl's unique is their combination of transparency pioneer status (first to list ingredients before government mandate), unorthodox marketing approach relying on word-of-mouth and authentic customer service, and quality investment philosophy spending 3-5 times more on products than competitors while pricing at the lower end of prestige skincare. Their gender-inclusive approach attracts an exceptionally large male clientele, while their simple packaging reflects authentic apothecary roots and scientific credibility. The Westgate location embodies Kiehl's community focus and sustainability commitment, offering personalized consultations and extensive sampling opportunities that allow customers to experience the brand's fusion of natural ingredients with pharmaceutical expertise, making premium skincare accessible and effective for Singapore's diverse beauty needs through authentic service and proven formulations.
Based on 10 reviews
Out of 217 shops
Not enough ratings
MrA
Kiehl is doing an extremely bad job in their PR and many customers have left as a result. Some of their products did not live up to my expectations. It’s a wake up call to replace Kiehl management team. I’m switching to other brands.
Suba Jayaprakasannarayanan
The staff was more interested to push her stuffs. Didn’t give proper explanation on the product usage. Called the outlets more than 10x to enquire but to no avail. No one absolutely answered the calls. Staffs shud be more customer orientated than pushing for the sales
charles liu
Terrible customer service at Westgate outlet from Megan. I have been a loyal customer for more than 5 years. Too much hardselling, not friendly or smiling, slow and not familiar with their own refund process. I never write reviews but the service I received this time was atrocious and frustrating. I will not go back to that outlet anymore and might even consider other brands since their products have been increasing prices as well.
Carl Liu
Terrible customer service at Westgate outlet from Megan. I have been a loyal customer for more than 5 years. There was too much hard selling; she was not friendly or smiling, slow, and unfamiliar with their own refund process. I never write reviews, but the service I received this time was atrocious and frustrating. I will not go back to that outlet anymore and might even consider other brands since their product prices have been increasing.
Suba Jayaprakasan
The staff was more interested in pushing their products. Didn't give proper explanation about product usage. Called the outlet more than ten times to inquire, but to no avail. Absolutely no one answered the calls. Staff should be more customer-oriented than pushing for sales.
Aaron
Kiehl's is doing an extremely bad job with their PR, and many customers have left as a result. Some of their products did not live up to my expectations. It's a wake-up call to replace the Kiehl's management team. I'm switching to other brands.
Sewinna Low
Janice is a very good staff. Provided me her professional knowledge. Best
Swee Lian
First time buying their product after using the shampoo in an hotel overseas. Am not familiar with their products but Megan was very patience and detailed trying to explain to me. She heard my needs and recommended products that suit my needs. No hard selling but sharing. In the end I bought two other products. After trying out.
Siewenna Low
Janice is a very good staff member. She provided me with her professional knowledge. Best.
Swee Lin
Here's the edited review: This is my first time buying their product after using their shampoo in a hotel overseas. I am not familiar with their products, but Megan was very patient and detailed in explaining them to me. She heard my needs and recommended products that suited my needs. There was no hard selling, just sharing. In the end, I bought two other products. I have since tried them out.
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