Welcome to Kiddy Palace, a dedicated haven where the journey of early childhood truly begins. Understanding the unique needs of our youngest learners, Kiddy Palace specializes in comprehensive child care and early childhood education for children aged 0 to 4 years.
More than just a nursery, Kiddy Palace is crafted as a nurturing environment where every child can explore, learn, and grow at their own pace. Our programmes are thoughtfully designed to foster holistic development, encouraging curiosity, social skills, and foundational learning through engaging activities. We offer prolonged and flexible care options, providing parents with peace of mind knowing their little ones are in a safe, stimulating, and attentive setting.
At Kiddy Palace, we believe in creating a "kingdom" for your child, a place filled with discovery and joy that lays the groundwork for a bright future. Experience the difference of a centre committed to excellence in infant and toddler care, where precious moments of growth are cherished and celebrated every day.
The toy collection is quite complete, and the prices offered are cheap to moderate. This place not only sells toys, but also offers baby equipment, children's clothes, and shoes. However, the store is not very spacious, making some areas quite narrow for browsing the toy collection. If you visit on the weekend, it becomes very crowded and quite difficult to navigate and view the items. If you're looking for toys at cheap to moderate prices, I recommend this place.
Source: Google maps
Positive
Makan Kopi
Hey Management! Did you guys install a bunch of robots at your cashiers? Expressionless and unresponsive. Please upgrade them so they at least know how to greet customers. Or are you guys also taking customers for granted?
Source: Google maps
Negative
A. Goh Tan
Here are a few options, keeping the changes minimal:
**Option 1 (Slightly more formal list):**
"Customer service is not good. There were no greetings, no help, and staff worked like robots."
**Option 2 (More direct, closer to original phrasing):**
"Customer service is not good: no greetings, no help, and they work like robots."
**Option 3 (Very minimal change):**
"Customer service is not good. No greetings, no help, and they work like robots."
I recommend **Option 2** as it maintains the original's directness while fixing the grammar and flow effectively.
Source: Google maps
Negative
Vivian Chen
Good range of items for babies, toddlers, and young kids. They have items such as toys, clothes, strollers, walkers, water bottles, snacks, milk bottles, etc.
Source: Google maps
Positive
Brandon Ong
Bad customer service experience. Rude and unprofessional staff.
Date of event: December 1st, 2023, at 8 PM.
Location: Kiddy Palace at Westgate Jurong.
Two female staff members were joking and laughing loudly with each other in the middle of the store. When I interrupted them to ask for assistance with an item on a high shelf that required a ladder, one of the staff members gave me an impatient look. Fortunately, the other staff member was kind enough to retrieve the item from the top shelf.
When I proceeded to make payment at the counter, there were three staff members present: one male and the two female staff members mentioned previously. I asked the male staff member if they provided gift wrapping services. The same female staff member who had given me an impatient look earlier quickly interjected with a condescending "no," offering no further explanation. Fortunately, the male staff member corrected her, advising that if I purchased the wrapping materials, they could assist with wrapping the purchase.
The attitude and misinformation from this female individual were not appreciated. I highly suspect she may be the manager of the stall.
Looking at other reviews for Kiddy Palace, it appears many others have also experienced poor customer service.
I hope the management of Kiddy Palace will take this seriously to review their staff, hiring policies/criteria, and educate their staff and managers on proper customer handling for the good of the customers and the company as a whole.
