We were there to open an account around 4.30pm. Already staffs were turning customers away or advising them to do it online.
A hapless young man was trying very hard to assist a bewildered couple and an elderly lady with the DBS app.
Amazing. He was most patient while giving valuable advice and taking new customers through the process. P
We got our new account set up in no time despite our initial apprehensions.
Just one man? Guess the good old days are gone when tellers are the face of retail banking.
Chuan Chuan
1
have almost 15person at front lobby.. & only 1person are there to help the foreigner.. & what the worst?? the girl need authorization from superior, each time the girl need to go & ask her to verify the person.. then what the other 14doing with their iPad at hand??
Lukman Yusof
1
This has been the most unhelpful service I've ever experienced from a bank. They offer no real assistance. The best they do is help submit documents online, without any empathy or effort to understand the issues with the document or application.
H
3
visited 9th may evening time: the inner ATM machine on the left was faulty and there was no notice about it.
i spent a few minutes panicking that something was wrong with my card as i could not withdraw cash and the machine kept saying there was an issue.
turns out it was fine when i used it on the outer ATM machines. gave me a scare smh
Jonathan Phang
1
** WARNING - Employee(s) at this DBS branch discriminate against Malaysians.**
If I could give negative 'stars', I would.
My wife got discriminated against for being 'just' a Malaysian, and the guy who worked there did not even bother even giving her the time of day.
She just wanted to open a bank account, was that too hard for you?
She's still a customer who should've been treated with way more respect.
Please get your employees re-educated on proper customer service, thanks.
John Phang
1
** WARNING - Employees at this DBS branch discriminate against Malaysians.**
If I could give negative 'stars', I would.
My wife was discriminated against for being 'just' a Malaysian, and the guy who worked there did not even bother giving her the time of day.
She just wanted to open a bank account, was that too hard for you?
She's still a customer who should've been treated with way more respect.
Please get your employees re-educated on proper customer service, thanks.
Juan Juan
1
There were almost 15 people in the front lobby, and only 1 person was there to help foreigners. And what's worse? The girl needed authorization from a superior. Each time, she needed to go and ask her to verify the person. Then what were the other 14 doing with their iPads in hand?
Charles Christopher Sim
3
We were there to open an account around 4:30 PM. Staff were already turning customers away or advising them to do it online.
A hapless young man was trying very hard to assist a bewildered couple and an elderly lady with the DBS app.
Amazing. He was most patient while giving valuable advice and taking new customers through the process.
We got our new account set up in no time despite our initial apprehensions.
Just one man? Guess the good old days are gone when tellers were the face of retail banking.
Heng
3
Visited on the evening of May 9th: The inner ATM machine on the left was faulty, and there was no notice about it. I spent a few minutes panicking that something was wrong with my card, as I could not withdraw cash and the machine kept saying there was an issue. It turned out it was fine when I used it at the outer ATM machines. It gave me a scare.
Luqman Yusuf
1
This has been the most unhelpful service I've ever experienced from a bank. They offer no real assistance. The best they do is help with submitting documents online, without any empathy or effort to understand the issues with the document or application.