Step into the DBS Westgate Branch, your premier destination for comprehensive financial solutions right here in the heart of the mall. As Singapore's leading bank, we are dedicated to empowering your financial journey with a full spectrum of services tailored to meet every need.
At DBS Westgate, you’ll find a complete suite of banking services designed for unparalleled convenience. Whether you're setting up new accounts, exploring flexible loan options for home or education, or seeking expert advice on investments and insurance, our dedicated team is here to guide you. We also provide seamless support for all your digital banking needs, ensuring you can manage your finances effortlessly, both in-branch and on-the-go. Our commitment is to offer a holistic and personalized experience, making complex financial decisions simple and accessible. Discover the ease of managing all your financial requirements under one roof, crafted to support your aspirations and secure your future. Visit us today and experience banking redefined.
** WARNING - Employees at this DBS branch discriminate against Malaysians.**
If I could give negative 'stars', I would.
My wife was discriminated against for being 'just' a Malaysian, and the guy who worked there did not even bother giving her the time of day.
She just wanted to open a bank account, was that too hard for you?
She's still a customer who should've been treated with way more respect.
Please get your employees re-educated on proper customer service, thanks.
Source: Google maps
Negative
Juan Juan
There were almost 15 people in the front lobby, and only 1 person was there to help foreigners. And what's worse? The girl needed authorization from a superior. Each time, she needed to go and ask her to verify the person. Then what were the other 14 doing with their iPads in hand?
Source: Google maps
Negative
Charles Christopher Sim
We were there to open an account around 4:30 PM. Staff were already turning customers away or advising them to do it online.
A hapless young man was trying very hard to assist a bewildered couple and an elderly lady with the DBS app.
Amazing. He was most patient while giving valuable advice and taking new customers through the process.
We got our new account set up in no time despite our initial apprehensions.
Just one man? Guess the good old days are gone when tellers were the face of retail banking.
Source: Google maps
Positive
Heng
Visited on the evening of May 9th: The inner ATM machine on the left was faulty, and there was no notice about it. I spent a few minutes panicking that something was wrong with my card, as I could not withdraw cash and the machine kept saying there was an issue. It turned out it was fine when I used it at the outer ATM machines. It gave me a scare.
Source: Google maps
Negative
Luqman Yusuf
This has been the most unhelpful service I've ever experienced from a bank. They offer no real assistance. The best they do is help with submitting documents online, without any empathy or effort to understand the issues with the document or application.
