20dB Digisound 20dB Hearing Singapore Westgate, Jurong East

I went to the Westgate outlet today to try out the Phonak Infinio Sphere hearing aids. Yee Ven attended to me and provided great detail about the features of this new model, as well as the pros and cons of the rechargeable and the battery options of the Luminity range. She has good product knowledge and made the trial experience pleasant and nice.

I first discovered mild-moderate hearing loss 15 years ago in June 2007 at SGH when the ENT specialist sent me to the hospital Audiologist for testing. Since then, I have been to 5 private hearing centres and each audiometrician confirmed the diagnosis. At the 5th private centre, 20dB Digisound @ Westgate, I had the good fortune to meet the audiometrician, Mr Sean Lee. He was exactly the one that I had been looking for! Professional, pleasant, knowledgeable, calm, patient and friendly, he spent much time explaining my options and allowing me a generous take-home trial of a week without demanding a deposit. The demo set I took home was from the Phonak Premium range. The other centres had either demanded a deposit with a much shorter trial period, offered aids from lower price ranges, or disallowed aids to be taken home. Although I didn't buy the aids immediately due to the high price and was thinking of using my CHAS blue card to purchase at a public hospital, when I returned to him in Feb 2022 (7 months later), he welcomed me back. I bought the Premium Phonak range from him, as by then, I had felt settled in my choice of aids and audiometrician. I was comfortable that I would receive the best possible After-sales care from Mr Sean. Buying aids is easy; having a person that I am comfortable with for After-sales care is vital for the long haul. I went with Mr Sean as I was able to place my faith and trust in him then and will continue to do so. Absolutely no regrets !!! Mr Sean Lee is a credit to the company and a definite asset to have in 20dB Digisound Westgate! He embodies professionalism and empathy—the best audiometrician ever! Am so glad that he has accompanied me in my hearing aids journey!

We really appreciate the delightful and enjoyable journey Yee Ven has guided us through to help me get back the joy of improved hearing 🙏. She was so patient and provided me with highly professional advice for my numerous queries when I was going through the trial period, which was provided free of charge. Thank you so much. …

I came in for a free hearing test and was assisted by Senior Audiologist Leu Yee Ven. She was very friendly, kind, and helpful. She attended to my concerns and clarified my doubts. I was worried about potential hearing difficulties but was glad to know that my ears are working normally. I would definitely recommend the services here. Thank you so much. I look forward to the next session.

Not really a place I'd expect to go, but here I was. 20dB Digisound was a port of call due to a near accident that almost scarred my inner ear. I came in wanting to have my impressions done, and the audiologist was a friendly person attending to my questions about attenuation, sound spectrum of bird calls (yes, I know it's odd), and pricing. When I stepped into the clinician's room, there was a listening booth stationed near its entrance. With such a facility in place, 20dB Digisound's services are clearly intended for hearing loss detection. It's a great place for the uninitiated, and I am certainly looking forward to receiving what will undoubtedly be a high-quality pair of custom earplugs!