Location: Level 4, Unit Number #04-24
Quality products and services
20dB Digisound is Singapore's leading hearing healthcare provider with over 23 years of experience since 2002, pioneering hearing awareness in the country with 12+ branches across Singapore including their Westgate location at #04-24. The clinic has served over 64,000 customers in Singapore and Malaysia with their mission focused on providing outstanding professional audiological services through qualified audiologists who believe "no one should live with an untreated hearing loss." Located at 3 Gateway Drive, the clinic operates Monday-Saturday from 10:00-18:00, providing convenient access for the western region's residents seeking comprehensive hearing healthcare solutions in a modern mall setting.
The clinic offers cutting-edge hearing technology with an exclusive partnership with Unitron, a Swiss technology brand with over 60 years of experience in hearing aid innovation. Their comprehensive hearing aid selection includes practically invisible options, rechargeable models with smartphone connectivity, and devices featuring advanced noise reduction and speech enhancement technology. They provide unbiased recommendations from world-leading brands including Phonak, ensuring personalized solutions based on individual listening needs, lifestyle, and budget. The clinic specializes in both adult and pediatric hearing assessments, cochlear implant consultations, and hearing protective device recommendations, utilizing state-of-the-art audiological equipment for accurate diagnosis and fitting.
What sets 20dB Digisound apart is their comprehensive care approach featuring free hearing screenings, a 20-day complimentary hearing aid trial, biannual check-ups, and annual full hearing assessments. They offer innovative home hearing care services, WhatsApp support (+65 9827 8638), and online hearing tests for convenience. Their "product lifetime aftercare promise" ensures ongoing support, while their take-home trial system allows patients to experience hearing aids in real-world environments before commitment. This personalized approach helps patients "rediscover the joy of hearing" and stay "connected with people" through tailored hearing solutions that improve quality of life, backed by decades of expertise and a commitment to making hearing healthcare accessible and effective.
Based on 10 reviews
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James Ong
Went to Westgate outlet to try out the Phonak Infinio Sphere hearing aids today. Yee Ven attended to me and gave great details about the features of this new model, as well as the pros and cons of the rechargeable and the battery options of the Luminity range. She has good products knowledge and made the trial experience pleasant and nice.
Alvin Feng
Not really a place I'd expect to go but here I was. 20dB Digisound was a port-of-call because of a near accident which nearly scarred my inner ear. I came in wanting to have my impressions done and the audiologist was a friendly person attending to my questions about attenuation, sound spectrum of bird calls (yes I know it's odd), and pricing. When I stepped into the clinician's room, there was a listening booth stationed near the entrance of it. With such a facility in place, 20dB Digisound services were intended for hearing loss detection. It's a great place for the uninitiated, and I am certainly looking forward to receiving what would undoubted be a high-quality pair of custom earplugs!
Aedrina Haziqa
I came in for a free hearing test and was assisted by Senior Audiologist Leu Yee Ven. She was very friendly, kind, and helpful. She attended to my concerns and clarified my doubts. I was worried about potential hearing difficulties but was glad to know that my ears are working normally. I would definitely recommend the services here. Thank you so much and I look forward to the next session :)
Kian Beng Low
We really appreciate the delightful and enjoyable journey Yee Ven has carried us through in helping me to get back the joy of improved hearing 🙏. She is so patient and provided me with highly professional advice for my numerous queries when I was going through the trial period, provided free of charge. Thank you so much. …
boon lin lee
I first discovered mild-moderate hearing loss 15 years ago in June 2007 at SGH when the ENT specialist sent me to the hospital Audiologist for testing. Since then, I have been to 5 private hearing centres and each audiometrician confirmed the diagnosis. At the 5th private centre, 20dB Digisound @ Westgate, I had the good fortune to meet the audiometrician, Mr Sean Lee. He was exactly the one that I had been looking for! Professional, pleasant, knowledgeable, calm, patient and friendly, he spent much time explaining my options and allowing me a generous take-home trial of a week without demanding a deposit. The demo set I took home was from the Phonak Premium range. The other centres had either demanded a deposit with a much shorter trial period, using aids from lower price ranges, or disallowed aids to be taken home. Although I didn't buy the aids immediately due to the high price and was thinking of using my CHAS blue card to purchase at a public hospital, when I returned to him in Feb 2022 (7 months later), he welcomed me back. I bought the Premium Phonak range from him, as by then, I had felt settled in my choice of aids and audiometrician. I was comfortable that I would receive the best possible After-Care sales service from Mr Sean. Buying aids is easy; having a person that I am comfortable with for After-sales care is vital for the long haul. I went with Mr Sean as I was able to place my faith and trust in him then and will continue to do so. Absolutely no regrets !!! Mr Sean Lee is a credit to the company and a definite asset to have in 20dB Digisound Westgate! He embodies professionalism and empathy-the best audiometrician ever!. Am so glad that he has accompanied me in my Hearing Aids journey!
Jamie Ong
I went to the Westgate outlet today to try out the Phonak Infinio Sphere hearing aids. Yee Ven attended to me and provided great detail about the features of this new model, as well as the pros and cons of the rechargeable and the battery options of the Luminity range. She has good product knowledge and made the trial experience pleasant and nice.
Boon Leng Lee
I first discovered mild-moderate hearing loss 15 years ago in June 2007 at SGH when the ENT specialist sent me to the hospital Audiologist for testing. Since then, I have been to 5 private hearing centres and each audiometrician confirmed the diagnosis. At the 5th private centre, 20dB Digisound @ Westgate, I had the good fortune to meet the audiometrician, Mr Sean Lee. He was exactly the one that I had been looking for! Professional, pleasant, knowledgeable, calm, patient and friendly, he spent much time explaining my options and allowing me a generous take-home trial of a week without demanding a deposit. The demo set I took home was from the Phonak Premium range. The other centres had either demanded a deposit with a much shorter trial period, offered aids from lower price ranges, or disallowed aids to be taken home. Although I didn't buy the aids immediately due to the high price and was thinking of using my CHAS blue card to purchase at a public hospital, when I returned to him in Feb 2022 (7 months later), he welcomed me back. I bought the Premium Phonak range from him, as by then, I had felt settled in my choice of aids and audiometrician. I was comfortable that I would receive the best possible After-sales care from Mr Sean. Buying aids is easy; having a person that I am comfortable with for After-sales care is vital for the long haul. I went with Mr Sean as I was able to place my faith and trust in him then and will continue to do so. Absolutely no regrets !!! Mr Sean Lee is a credit to the company and a definite asset to have in 20dB Digisound Westgate! He embodies professionalism and empathy—the best audiometrician ever! Am so glad that he has accompanied me in my hearing aids journey!
Kian Meng Low
We really appreciate the delightful and enjoyable journey Yee Ven has guided us through to help me get back the joy of improved hearing 🙏. She was so patient and provided me with highly professional advice for my numerous queries when I was going through the trial period, which was provided free of charge. Thank you so much. …
Adriana Haziqah
I came in for a free hearing test and was assisted by Senior Audiologist Leu Yee Ven. She was very friendly, kind, and helpful. She attended to my concerns and clarified my doubts. I was worried about potential hearing difficulties but was glad to know that my ears are working normally. I would definitely recommend the services here. Thank you so much. I look forward to the next session.
Elvin Feng
Not really a place I'd expect to go, but here I was. 20dB Digisound was a port of call due to a near accident that almost scarred my inner ear. I came in wanting to have my impressions done, and the audiologist was a friendly person attending to my questions about attenuation, sound spectrum of bird calls (yes, I know it's odd), and pricing. When I stepped into the clinician's room, there was a listening booth stationed near its entrance. With such a facility in place, 20dB Digisound's services are clearly intended for hearing loss detection. It's a great place for the uninitiated, and I am certainly looking forward to receiving what will undoubtedly be a high-quality pair of custom earplugs!
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