I rarely hate an experience enough to bother leaving a bad review.
Terrible, painful experience with arrogant, unhelpful staff. All I wanted was to replace a screen protector (since they have the ridiculous requirement that I can't replace the screen protector myself without voiding my warranty). But they insisted on also performing some sort of device scan, even though I did not come in for anything related to software. Perhaps you think this is just a pleasant add-on service to check for your device health - but it's *mandatory*. You can't refuse. No matter how you protest, the staff insist that they scan your device because they replaced your screen protector. We have absolutely no idea what they're doing with your personal data.
By the way, have you read the terms and conditions? You have to promise that if they damage your data, that's entirely on you, they take no responsibility.
Customers clearly aren't important to Samsung. Only money is.
serenity
1
If it were possible to give zero stars, I would.
I recently spoke with a technician named King, and unfortunately, the experience was extremely disappointing. The technician was unhelpful and provided explanations that I found to be unreasonable and unsatisfactory regarding why my phone could not be repaired. I expected better service from a company like Samsung, and I believe it would benefit from having more competent and customer-focused technicians.
chengann tan
1
looooong wait. under staffed. at 5pm, only 2 staff manning the counters. serious cost cutting effort? staff was competent and friendly. this is one star for the management decision.
Kian Chong Lim
5
I would like to express my gratitude to the Manager Doris last month. I was extremely disappointed with the after sales service initially. The cosmetic cover of my S25 ultra camera cover came off. The Samsung staff asked me to go to a third party shop to fix despite having Samsung Care. Only upon speaking to the store manager, she was reasonable and handled my case well. Good service recovery. 5 stars to Doris.
JOmer Casugay
1
I visited the Samsung Service Center in Jurong Westgate to fix my tablet charging port issue (not charging only). Even though i explain the issue, They quoted me a high price (216sgd) and i asked why too high just to replace Charging Port and they added an issue with the screen need to repair as well, then i explain it was properly working before it went lowbatt and i daid the only issue is not charging,, then he realized that i know the issue he changed his mind telling that the Tablet frame have issue,, i Beg them just fix the charging port or i buy the sparepart of it but they said cannot fix only 1 item,, they insist to fix the frame or screen, i realized they just want to increase my payment so i just left. After that, I brought the tablet to a regular repair shop and had it fixed for only SGD 80. The technician there confirmed that there was no issue with the screen or frame at all.
I feel disappointed that the service center’s. As a customer, I expect transparency, fair pricing, and honest assessments since its a Samsung service centre. I hope Samsung can improve the quality and integrity of their service at this branch.
Joel Conceicao
1
I visited the Samsung Service Center in Jurong Westgate to fix my tablet's charging port issue (it wasn't charging). Even though I explained the issue, they quoted me a high price (SGD 216). I asked why it was so high just to replace the charging port, and they also claimed there was an issue with the screen that needed repair. I then explained that it was working properly before the battery died and reiterated that the only issue was it wasn't charging. Realizing I knew the issue, he changed his mind, claiming the tablet frame had an issue. I begged them to just fix the charging port or allow me to buy the spare part, but they said they couldn't fix only one item. They insisted on fixing the frame or screen. I realized they just wanted to increase my payment, so I left.
After that, I brought the tablet to a regular repair shop and had it fixed for only SGD 80. The technician there confirmed that there was no issue with the screen or frame at all.
I am deeply disappointed with the service center. As a customer, I expect transparency, fair pricing, and honest assessments, especially since it's a Samsung service center. I hope Samsung can improve the quality and integrity of their service at this branch.
Cheng Ann Tan
1
Long wait. Understaffed. At 5 PM, only 2 staff were manning the counters. Serious cost-cutting effort? The staff was competent and friendly. This one-star rating is for the management decision.
Serena
1
If it were possible to give zero stars, I would.
I recently spoke with a technician named King, and unfortunately, the experience was extremely disappointing. The technician was unhelpful and provided explanations that I found unreasonable and unsatisfactory as to why my phone could not be repaired. I expected better service from a company like Samsung, and I believe it would benefit from having more competent and customer-focused technicians.
Dylan Mittal
1
Here's the edited review:
I rarely hate an experience enough to bother leaving a bad review.
Terrible, painful experience with arrogant, unhelpful staff. All I wanted was to replace a screen protector (since they have the ridiculous requirement that I can't replace **it** myself without voiding my warranty). But they insisted on also performing some sort of device scan, even though I did not come in for anything related to software. Perhaps you think this is just a pleasant add-on service to check for your device health - but it's **mandatory**. You can't refuse. No matter how you protest, the staff insist that they scan your device because they replaced your screen protector. We have absolutely no idea what they're doing with your personal data.
By the way, have you read the terms and conditions? You have to promise that if they damage your data, **the responsibility is entirely yours; they take no responsibility**.
Customers clearly aren't important to Samsung. Only money is.
Kian Cheong Lim
5
I would like to express my gratitude to Manager Doris for her help last month. Initially, I was extremely disappointed with the after-sales service. The cosmetic camera cover of my S25 Ultra came off. Despite having Samsung Care, the Samsung staff asked me to go to a third-party shop for repair. Only upon speaking to the store manager, she was reasonable and handled my case well. Good service recovery. 5 stars to Doris.