Location: Level 3, Unit Number #03-38/39
Quality products and services
The Huawei Experience Store at Westgate serves as Singapore's premier destination for exploring the latest innovations in consumer technology and telecommunications. Located at #03-38/39, this flagship retail location operates daily from 11:00 am to 9:00 pm, offering customers an immersive experience with Huawei's comprehensive range of cutting-edge products. As a leading global provider of information and communications technology infrastructure, Huawei brings together smartphones, tablets, wearables, and smart devices under one roof, creating an integrated technology ecosystem for modern consumers.
The store showcases Huawei's most advanced products including the HUAWEI WATCH FIT 4 Pro, HUAWEI WATCH 5, and the innovative HUAWEI MatePad Pro 12.2-inch tablet. Customers can experience hands-on demonstrations of Huawei's integrated solutions across four key domains: telecom networks, IT infrastructure, smart devices, and cloud services. The experienced staff provides expert guidance on product features, helping customers understand how Huawei's technology solutions can enhance their digital lifestyle and connectivity needs.
Beyond retail sales, the Westgate location functions as a comprehensive Customer Service & Experience Centre, offering technical support and repair services for existing Huawei device owners. The store's commitment to bringing digital innovation to every person, home, and organization aligns with Huawei's vision of creating a fully connected, intelligent world. With convenient appointment booking for service needs and access to the latest technological advances, the Huawei Experience Store at Westgate continues to strengthen Singapore's position as a regional technology hub.
Based on 10 reviews
Out of 217 shops
Not enough ratings
FLORENCE NG
I want to rate zero star. The Chinese staff simply bochap. She attend to one customer for so long , and never bother to serve me. Very bad attitude! I will not patron this shop anymore.
Ant Gan
Came all the way to Westgate was shocked to be told the 'HUAWEI SERVICE CENTRE' here has no one available to do any service, not even customer assistant , even though on website it is stated opens till 9pm. Was informed by 1 sale staff it has been like this for several months due to shortage of technician but website didn't update, even after countless negative feedbacks from many customers who went & had encountered disappointments, so unfruitful trips, wasted precious travel time, petrol & efforts put in to get their HP fix. Puzzled why still didn't update website with correct info. Beautiful big shop front with huge signage for show only. No actual service available at this outlet so why Management still refuse to reflect the actual truths ? Why the Management reluctant to update if nothing relating to Technical support & technician service is available here? Don't waste time especially other people's time. After many months of no technician support & service, why not just simply update the truths on website to save everyone's time? . Wanted to give give zero star but can't.
Flora Ng
I want to rate zero stars. The Chinese staff was simply bochap. She attended to one customer for so long, and never bothered to serve me. Very bad attitude! I will not patron this shop anymore.
An Gan
I came all the way to Westgate and was shocked to be told the 'HUAWEI SERVICE CENTRE' here had no one available to provide any service, not even a customer assistant, even though the website states it's open until 9 pm. I was informed by a sales staff member that it has been like this for several months due to a shortage of technicians, but the website hasn't been updated, even after countless negative feedback from many customers who went and encountered disappointments, resulting in unfruitful trips, wasted precious travel time, petrol, and efforts put in to get their HP fixed. I am puzzled why they still haven't updated the website with correct information. The beautiful big shop front with huge signage is for show only. No actual service is available at this outlet, so why does Management still refuse to reflect the actual truth? Why is Management reluctant to update if nothing relating to technical support and technician service is available here? Don't waste your time, especially other people's. After many months of no technician support and service, why not simply update the truth on the website to save everyone's time? I wanted to give zero stars, but I can't.
Jia
10/10 shopping experience at Westgate outlet! 😄 Was served by David - very friendly man that kindly explained everything to us and even helped us to set up the watch / app so it's ready for use! 👍🏻 Even though the shop was busy, he was able to juggle all the customers well and paid attention to everyone. Thank you David! Happy purchase! 💯
Karen Ko
Bought a Pura70 Pro 2 days ago. Served by Joyce? a very friendly lady. Had great patience to help download the apps, transfer my whatsapp account, pictures, etc. Appreciate her customer service.
Ms Ngian
I was given a discount for Watch Fit 3. Its pricing is competitive for a basic watch that satisfies my daily needs. The extension of a one-year warranty is also priced reasonably at around $30. The last attractive selling point is the promise of a lasting battery span for as long as 7 days with the exception to excessive use.
Ngan Mei Ling
I received a discount on the Watch Fit 3. Its pricing is competitive for a basic watch that satisfies my daily needs. The one-year warranty extension is also priced reasonably at around $30. The last attractive selling point is the promise of a long-lasting battery life of up to 7 days, with the exception of excessive use.
Karin Koh
Bought a Pura70 Pro 2 days ago. Served by Joyce, a very friendly lady. She had great patience to help download the apps, transfer my WhatsApp account, pictures, etc. Appreciate her customer service.
Jiah
10/10 shopping experience at Westgate outlet! I was served by David, a very friendly man who kindly explained everything to us and even helped us to set up the watch/app so it was ready for use. Even though the shop was busy, he was able to juggle all the customers well and paid attention to everyone. Thank you, David! Very happy with my purchase!
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