Heard a lot about Garmin from friends. Finally decided to visit the store in hopes to purchase one for myself. Staff was very informative which was a big help in making a decision. Overall, service was great and very happy with my purchase.
Eason Lu
1
I have been a loyal Garmin user since the Fenix series began, but my recent experience at the Westgate store has left me feeling quite disheartened. I visited the store to find a new band for my Fenix 8 watch, and the service I received was far from satisfactory.
Upon asking for a cloth band, the staff member insisted they didn’t have any, only to be contradicted when I found a nylon band myself. When I inquired about the colors available, I was told there were only black and gray options. I requested to see the actual colors to make an informed decision, but I was told that according to their policy, I could only view one color, despite the bands not being in sealed packaging and could be replaced.
To my surprise, when I lifted the black and gray bands, I noticed a red one underneath. I asked if I could see the red band as well, but I was again met with a refusal, citing the same policy. This inflexibility and lack of customer service was baffling, as viewing different color options before making a purchase is a standard practice and should not be a problem.
Throughout the interaction, the staff member appeared unhappy and unhelpful, as if I were the one causing inconvenience rather than a potential customer. This experience was a stark contrast to the quality and service I’ve come to expect from Garmin.
As a long-time user, I find this level of service unacceptable. If such issues persist, it will only serve to alienate loyal customers. I hope Garmin takes this feedback seriously and works to improve the customer experience at their Westgate store.
Neko Mushi
5
Fantastic Experience at Garmin Westgate :D
I recently visited Garmin Westgate to purchase a Garmin Descent MK3i, and I couldn't be happier with my experience. The staff member who assisted me was a remarkable lady who demonstrated exceptional knowledge about the product. She took her time to explain all the functions and features of the watch, ensuring I understood everything before making my decision.
Her patience and willingness to answer all my questions made the shopping experience enjoyable and informative. I felt confident in my choice thanks to her thorough explanations and insights. I left the store not only with my new Garmin Descent MK3i but also with a great sense of satisfaction.
I highly recommend visiting Garmin Westgate if you're looking for quality products and outstanding customer service. Thank you for a pleasant experience!
Marcus Quek
5
Excellent Service at Garmin Westgate!
I recently had a wonderful experience at Garmin Westgate while purchasing my Garmin Fenix 8. The staff member who assisted me was incredibly knowledgeable and helpful. She took the time to answer all of my questions and provided valuable insights into the features of the watch, ensuring I made an informed decision.
Her friendly demeanor and expertise made the entire process enjoyable and stress-free. I left the store feeling confident in my purchase and excited to start using my new device. I highly recommend visiting Garmin Westgate if you're in the market for a new gadget.
Henry Cheong
1
Some of the staff in a couple of Garmin shops are really unhelpful and ignored customers who were looking to buy their products. Are they not interested or don't know their product well to attend to queries?
This is a real letdown when you are walking into a Garmin main shop and thinking of making a purchase. I got better service from other retailers when I bought my many other Garmin watches.
Zhang
5
I'd heard a lot about Garmin from friends. I finally decided to visit the store, hoping to purchase one for myself. The staff was very informative, which was a big help in making a decision. Overall, the service was great, and I'm very happy with my purchase.
Harry Cheong
1
Some of the staff in a couple of Garmin shops are really unhelpful and ignore customers who are looking to buy their products. Are they not interested, or do they not know their product well enough to attend to queries?
This is a real letdown when you are walking into a Garmin main shop and thinking of making a purchase. I got better service from other retailers when I bought my many other Garmin watches.
Marcus Kwek
5
Excellent Service at Garmin Westgate!
I recently had a wonderful experience at Garmin Westgate when purchasing my Garmin Fenix 8. The staff member who assisted me was incredibly knowledgeable and helpful. She took the time to answer all of my questions and provided valuable insights into the features of the watch, ensuring I made an informed decision.
Her friendly demeanor and expertise made the entire process enjoyable and stress-free. I left the store feeling confident in my purchase and excited to start using my new device. I highly recommend visiting Garmin Westgate if you're in the market for a new gadget.
Neo Mei Shi
5
Fantastic Experience at Garmin Westgate!
I recently visited Garmin Westgate to purchase a Garmin Descent MK3i, and I couldn't be happier with my experience. The staff member who assisted me was a remarkable lady who demonstrated exceptional knowledge about the product. She took her time to explain all the functions and features of the watch, ensuring I understood everything before making my decision.
Her patience and willingness to answer all my questions made the shopping experience enjoyable and informative. I felt confident in my choice thanks to her thorough explanations and insights. I left the store not only with my new Garmin Descent MK3i but also with a great sense of satisfaction.
I highly recommend visiting Garmin Westgate if you're looking for quality products and outstanding customer service. Thank you for a pleasant experience!
Ethan Lu
1
I have been a loyal Garmin user since the Fenix series began, but my recent experience at the Westgate store has left me feeling quite disheartened. I visited the store to find a new band for my Fenix 8 watch, and the service I received was far from satisfactory.
Upon asking for a cloth band, the staff member insisted they didn't have any, only to be contradicted when I found a nylon band myself. When I inquired about the colors available, I was told there were only black and gray options. I requested to see the actual colors to make an informed decision, but I was told that according to their policy, I could only view one color, despite the bands not being in sealed packaging and being easily replaceable.
To my surprise, when I lifted the black and gray bands, I noticed a red one underneath. I asked if I could see the red band as well, but I was again met with a refusal, citing the same policy. This inflexibility and lack of customer service was baffling, as viewing different color options before making a purchase is a standard practice and should not be a problem.
Throughout the interaction, the staff member appeared unhappy and unhelpful, as if I were the one causing inconvenience rather than a potential customer. This experience was a stark contrast to the quality and service I've come to expect from Garmin.
As a long-time user, I find this level of service unacceptable. If such issues persist, it will only serve to alienate loyal customers. I hope Garmin takes this feedback seriously and works to improve the customer experience at their Westgate store.