System & Network Engineer

Key Responsibilities:

1. Network Infrastructure Management:

• Manage and maintain the full lifecycle of network devices, including Aruba switches, routers, and wireless access points.
• Administer Fortinet security fabric components, including FortiGate Firewalls, FortiClient Zero Trust VPN, and Network Access Control (NAC) solutions to ensure secure perimeter and internal access.
• Liaise with telecommunication service providers to resolve circuit and connectivity issues.

2. Systems & Server Administration:

• Administer Windows Server and Linux environments, including patching, hardening, and performance tuning via ManageEngine Endpoint Central.
• Manage Core Infrastructure Services: Active Directory (AD DS), DNS, DHCP, and Group Policies (GPO).
• Utilize ManageEngine ADManager Plus for governance-based user lifecycle management and reporting.
• Oversee virtualization platforms (VMware/Hyper-V) and ensure resource optimization.
• Manage privileged credentials and access security using Password Manager Pro, ensuring adherence to the principle of least privilege.

3. Operational Excellence & Security:

• Proactively monitor infrastructure health, bandwidth utilization, and system logs to ensure 99.5% service availability.
• Act as the L2 Escalation Point for all infrastructure-related incidents (Network & Systems); perform advanced troubleshooting and root cause analysis (RCA).
• Collaborate with the IT Security Officer (ITSO) on vulnerability remediation, security incident response, and audit compliance (ISO 27001).
• Implement, test, and document approved infrastructure changes in accordance with the ITIL Change Management process.
• Maintain comprehensive documentation in the CMDB, including network diagrams, IP schemas, server inventories, and configuration standards.

Qualifications & Skills:

Education: Bachelor’s Degree in IT, Computer Science, Engineering, or equivalent.

Required Certifications:

• Network: CCNA or equivalent.
• Systems: Microsoft Certified (Azure Administrator or Hybrid Server) OR VMware VCP.

Preferred Certifications:

• Fortinet NSE 4 or higher.
• Aruba Certified Switching Associate (ACSA).
• ITIL Foundation (v3 or v4).

Technical Proficiency:

Network: Strong understanding of TCP/IP, BGP, OSPF, VLANs, SD-WAN, and VPN technologies. Hands-on experience with Fortinet and Aruba is mandatory.

Systems: Deep knowledge of Windows Server 2016/2019/2022, Active Directory, and Virtualization.

Tooling: Experience with IT Management tools (specifically ManageEngine suite) is highly advantageous.

Soft Skills: Strong analytical problem-solving skills, communication and reporting.