Customer Service Specialist

Job Responsibilities

· Serve as the first point of contact for client inquiries via email, live chat, phone, social media, and other communication channels

· Lead and manage the end-to-end participant registration process, ensuring accuracy and efficiency

· Follow up on invoices and payments through phone calls and emails

· Handle vendor forms and other client-required documentation in a timely manner

· Deliver exceptional customer service and maintain a positive client experience at all times

· Raise payment requests for company expenses and assist with tracking and managing company accounts

· Oversee office administration, including procurement and inventory of office and pantry supplies

· Provide comprehensive administrative support to Management, team members, and office operations

· Assist with HR-related tasks such as candidate screening, interview scheduling, and HR documentation

· Monitor and manage customer reviews and report on customer feedback to help improve service standards

· Maintain and update LMS systems and databases with accurate invoice details and client records

· Take ownership of special projects on an ad-hoc basis, such as improving the registration system, updating the company website, or streamlining workflows

Career with Clariden Global

· Competitive remuneration package

· Learning & development opportunities to gain industry insights and stay ahead in a dynamic business environment

· A young, vibrant, and collaborative work culture driven by high performance and mutual support

Qualifications

· Strong coordination, time management, and organizational skills

· Proven ability to multitask and manage competing priorities effectively

· Excellent written and verbal communication skills

· Self-motivated, independent, and able to thrive in a team-oriented environment

· Eagerness to grow in a fast-paced and evolving organization

· Familiarity with MS Office and digital tools (e.g. Google Workspace)