Account and Relationship Manager, Health and Wellness (Remote work)

Job Summary

We are looking for a self-motivated Account and Relationship Manager who is passionate about delivering exceptional client service and promoting health and wellness at the workplaces. Successful candidates will play a pivotal role in managing our Health Services client accounts, as well as contribute to building our brand presence in the health services industry in Singapore.

This is a remote role with recurring site visits, programme audits and team meetings at the office.

Key Responsibilities

a. Client Servicing & Account Management

· Understand client requirements and partner with them to bring health and wellness programmes to their workplaces.

· Deliver exceptional account management service to key stakeholders and co-curate, plan and deliver health and wellness programmes for tenants, patrons and members of public

· Build and maintain strong, long-term relationships with all clients to drive up programme participation rates

· Provide necessary support (e.g. administration, coordination) and conduct periodic quality checks to ensure seamless delivery of health & wellness programmes by service providers

· Meet and exceed performance metrics around customer satisfaction levels

· Perform needs and data analyses and provide recommendations to fine-tune the effectiveness of programmes

b. Administration & Quality

· Adhere to AKG, Project and local Government guidelines, policies and procedures at all times

· Ensure details on all systems are updated in a timely and accurate manner

· Provide accurate and timely reporting on all relevant activities

· Maintain strict confidentiality of client information in accordance to PDPA requirements

Skills and Knowledge Requirements

· Minimum Degree qualification

· Minimum of 3 years of relevant experience in a client-facing (i.e. account management) or programme planning role (experience in wellness programme curation / wellness events planning will be a bonus)

· Passionate about health and wellness and promoting health

· Evidence of achieving targets across a broad range of KPIs including customer satisfaction

· Excellent verbal, written, and interpersonal skills, preferably bilingual in a local language

· An organised and effective planner with an eye for detail

· Analytical, resourceful, and adept at thinking ‘outside the box’

· Ability to manage conflicting priorities and demonstrate strong negotiation skills to resolve issues

· Ability to perform comfortably in a fast-paced, deadline-oriented work environment

· IT-savvy with the ability to pick up new systems / software